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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
vantrise.ethel
8/10/2020
Hahn did an awesome job! I truly enjoyed my first experience with Aptive. Please provide Hahn with a $5 bonus!


tkageyer2
8/10/2020
Bailey did an amazing job. Very professional and detailed in his job.


juanitomontano06
8/10/2020
Very nice service and employee's and kind thanks for great services


Carrie A
8/10/2020
Matt was great and took care of our bee problem in our patio and woods.


M
Meg
8/10/2020
The techs are so pleasant and accommodating. I have been very pleased with their service


luannecwh
8/10/2020
Service technician came around 5:30pm. Around 8:30pm - my husband was walking in the back patio and there were still multiple, large spider webs and spiders! T I do not believe the technician did a thorough job, even though i specified this in my service notes with pictures in the all. I am not happy at all.


J
John D
8/10/2020
Seems like a very thorough job! The list of what was targeted, and the pictures of some areas covered was a nice touch. Thank You! Always Excellent!


valjuan16
8/10/2020
Both of the technicians were through, they did the whole property and did so quickly. Thank you.


Kim C
8/10/2020
We were told that the technician would be coming on Tuesday the 11th at 6:30 and instead we got a text notification AFTER the technician came and apparently treated our property when we were not home. There's no way that anything other than the front yard could have been treated because our dog was in our backyard because we weren't not expecting anyone until tomorrow. We also thoroughly told the salesman that came to our door that our main concern was rodents INSIDE the home and not outside the home. He never once said they dont usually treat inside and treat more on the outside which is very Finley printed in the contract. He was also friendly until he very rudely said "Would you mind ...Read More


stretch4797
8/10/2020
Very pleasant and knowledgeable employee. Called and knocked on my front door. Unfortunately I was grinding re-rod and did not hear her. She heard me and came around the back of the house. She gave me an overview of the service she was about to perform. I then showed her the problematic area’s and she went right to work. “Ryan” I believe was her name. She was done in no time and seemed to enjoy her job. Showed me piece of the nest the hornets had made in my tree roots. A+ employees and service.



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