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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Roberto V
8/11/2020
I was not satisfied with your initial service and I’m not satisfied with your partial service on 7/31/20. You missed Following! - Interior, backyard, garage, etc! - And you did not service a rodent bait box! I would like to cancel and be refunded the full amount charged to my card! The property address is listed at the bottom Robert Sarai


P
Pamela M
8/11/2020
Daquane was very kind and pleasant. He reviewed with me any questions I had and explained everything. I saw him going around the house and covering all parts of the house. He did a great job.


gmelobello
8/11/2020
My Technician was professional, polite and conscientious of his work ! He reminded me to keep my small dogs inside the house for a while. He also treated my garage and put a couple of trays for cockroaches and other bugs. Great Work - Thank You


azstellar
8/11/2020
Technician carelessly sprayed windows that had recently been professionally cleaned. Failed to walk an extra two steps to be certain application was done properly.


C
Caroline
8/11/2020
Jason did a great job. Very personable and helpful. Thank you!


T
Toni P
8/11/2020
Tyree Thompson performed my treatment today. Called when he got here, reminded me to not let my pet out for an hour after service and asked if we were having any problems. Nice and did a good job.


norseman2415
8/11/2020
Everything was great. Questions were answered and concerns were taken care of.


M
Marcy
8/11/2020
Technician was very professional and neat while doing his job. He worked quickly, but was thorough.


C
Claudette P
8/11/2020
employee did not tell me his name of leave me a card with it . I felt he didn't spend enough time spraying the area around home maybe 10 min? I asked to have him spray the ground around my mail box as there were constant spider webs there. He cleaned part of the webs but I didn't see him spray. He didn't even tell me he was done. just left I guess the first application with Tony was a better experience.


jamesrostash
8/11/2020
I mean I can't judge on if it works yet or not. They just sprayed. They did spray around house and were really nice. I was disappointed they don't spray under eaves/over hang. That is the worst part. I was told it was illegal to spray over head and it may be but I know companies that do spray over head. So at this point I will have to do that myself .. No one told me that until I signed up for service.



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