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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
rakheedhawan
8/11/2020
Didn't even know when he was here?? Called customer service in the morning to ask when the associate would arrive so that we could show some bugs that we had inside, customer service associate said between 1-3. No one rang the bell and initially we were told they would always let you know when they come.. not really. My son did not go to work entire day waiting for them only to realize later that someone came and did something outside didn't bother to let anyone know and left! I am not at all impressed with companies that make these huge claims and then don't follow through.


Dan C
8/11/2020
A lot of obvious things missed Wasp nest so big it is pulling shutter of of house Ants around garage door Mouse coming in and out of rear Spider eggs at garage door I just bought material to treat myself I paid $150 for nothing and prob $150 3 months ago for nothing And I was offered a $20 credit I would not refer and prob going to cancel do to services not recieved Problems are so obvious Apparently I have to give two star


J
Jackie D
8/11/2020
Zack was courteous and responsive to all my questions, explained himself well and worked diligently.


V
Veronica F
8/11/2020
He was very polite and answered my extra questions professionally. He definitely should be given the $5 bonus! The link I was sent is broken and didn't work for me.


jessicamartinez7490
8/11/2020
Very friendly and explain all he was doing and listen to my concerns.


B
Brian B
8/11/2020
William did a great job! He was kind, courteous, and professional.


C
Carol A
8/11/2020
Hi, So, whenever I asked a question about a concern, his response was ...not interested in your concern. Are your shoes clean...as he walks on my Ivory wool rug.....i am sure they are...my shoes are always clean. (He treats the outside of homes....I am sure they are not) Said he doesn't usually wear foot covers. Did not offer to wear a mask while he was inside the house. Not good. I watched him treat the baseboards....It was a broad spray about 12" wide....Is that how broad it should be. I thought your treatments inside the house were much more subtle so that we wouldn't encounter the insecticide. Between his attitude and the difficulty in contacting a local office with questions,...Read More


R
Ron H
8/11/2020
Annie Christensen She was very professional and Personable while performing her duties.


moiseslopez082011
8/11/2020
tech was cordial, asked if there were spots that needed extra attention, and provided guidelines to follow for our pets for the lawn treatment provided.


R
Rita
8/11/2020
Not satisfied Tried to get in contact with Aptive, wasn’t able . The Welcome letter did not have any content in it.



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