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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Hemant P
8/12/2020
Brian did a good job did not disturb when we were working inside.


mbuske91
8/12/2020
I never leave reviews but this is unacceptable.. tried calling 4 different times throughout the day to see when the person would show up and was on hold for 30 minutes each time until finally we got ahold of someone after the supposed service was completed... My whole day off work was wasted because of this. On top of that the technician did not ring the door bell to notify he was here and I got an text notification that service was completed. Go outside to see if he was still there to only find spray on the front door and the technician had left very quickly. I pay for everything to be sprayed not to get half ass treatment of my yard. Seriously unhappy with my Service. Will be looking fo...Read More


T
timothy
8/12/2020
Superb explanation along the way. This is the kind of employee that builds a great company reputation. Thank you Pedro.


riznob
8/12/2020
We had asked that the property be treated for spiders also. That did not happen. We will call to have someone come back and do the services we requested.


L
Laura S
8/12/2020
The technician did an excellent job. He was courteous and professional. Thank you for providing a great service.


B
Brian M
8/12/2020
Aamer and Ryan did a superb job. They listened to my concerns, provided info regarding the service and took care of business. Thanks guys


G
george t
8/12/2020
Thomas called in advance, arrived at the appointment time and performed all of the requested services in a friendly professional manner.


lupercal.jl
8/12/2020
Worked in the starting rain, no complaining. Treated in the house areas and made good recommendations for specific areas. wore mask correctly.


N
Nick C
8/12/2020
Miles Roberts did a great job! He also provided me with ant traps to set down in the kitchen.


laughintickets
8/12/2020
Erick Esponiza was the tech assigned to me yesterday and I could not be any happier with the service I received from him. He called me early to let me know that his truck did not have the power sprayer, that I had requested and would see if he could get another tech assigned to my job. I asked him to call me back as we got closer to my appt time, just in case no one called, as I still needed to have the inside of my house sprayed. He indeed did follow up as no one called me to schedule another truck. He ended up coming out and sprayed the inside of my house and the outside, best he could. He is extremely personable, knowledgeable and just an asset to Aptive.



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