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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
octavio
8/13/2020
Jemes Frederick was very courteous and professional! He explained everything he was about to do and answered any questions I had. I highly recommend him and Aptive for all of your pest control needs!!!!!!!!!

octavio
8/13/2020
Jemes Frederick was very courteous and professional! He explained everything he was about to do and answered any questions I had. I highly recommend him and Aptive for all of your pest control needs!!!!!!!!!

T
T H
8/13/2020
Great job. Introduction was made, verbal description of service that was being performed and a final notification of the completed service was provided electronically.

J
Jackie
8/13/2020
I did not have the opportunity to meet my technician but I noticed all the annoying cobwebs were gone! Thank you so much we’re very happy with the service so far.

gagerie
8/12/2020
I have been a customer for more than 2 years and I have never been satisfied with the quality of work performed on my property. I have have been calling over and over and reschedule reservices several times. I really have to question the need for staying in business with your company

K
Kim
8/12/2020
Technician was informative and polite. He also did my extra ask to address the cobwebs in my outside entry way.

J
Julie T
8/12/2020
I had service today. Came home tonight and crickets hopping around out front. Hope that does not continue. Don't feel like they spray to well.

C
Chester a
8/12/2020
Mr. Rees was very professional and explained everything that he did when he was finished. I feel he took the time to be sure the treatment was performed well. I would like to request Mr. Nicholas Rees to be our regular technician if at all possible. Your company is very fortunate to have Mr. Rees as one of your technicians.

S
Shawnese T
8/12/2020
Michael performed an excellent job. He was professional and had showed great customer service.

L
Lynn
8/12/2020
Koby did a great job. He was on time, courteous, and professional.

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  • Residential and commercial pest control 
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