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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
C
Courtney
8/21/2020
Very helpful thank you so much. We have been seeing less pests. Which has been great!


M
Marisa N
8/21/2020
Max was great! Very knowledgeable and personable! I appreciated his timeliness, as I had to leave work shortly after the appointment.


T
Tracy B
8/21/2020
Jason was very friendly and professional. He made sure to protect my turtle.


Skye T
8/21/2020
After not being able to contact the company for weeks, and being on a call wait list that never got back to us- we were ready to switch companies, but when we met Shal we had faith again! He was friendly, and able to spray inside our home on a moments notice. Thanks Shal


akee.totesandsolutions
8/21/2020
Tony was amazing. We have had an ant problem in the same spot for years and he finally cracked the problem. We would love to have him for our regular service.


Jeff E
8/21/2020
Getting it done fast and was Jonathan Hampton was nice and polite


tmwrd55
8/21/2020
I thought this individual did a wonderful job. Very professional and detailed oriented. I am very pleased with his thoroughness. Satisfied customer..


Kerry H
8/21/2020
We want to tip Michael Dorso. It looks like the link expired how do we do that


B
Barb S
8/21/2020
Omar C was very pleasant. Informed us of starting & when he was finished applying the treatment. He answered my questions re bate trap without hesitation & making me feel secure. Wesley was very knowledgeable, well spoken, explained all the details without giving so much information to confuse you. (that's what usually happens to me). He was very thorough & informative, never pushy.


J
Jim B
8/21/2020
Technician arrived in the evening and did not seem lucid. When communicating with the individual, they were lethargic and dazed. I have doubts that all of the services listed were actually completed based on the limited time the technician was on property. I physically saw them remove webs; however, I do not believe that the entirety of my property was sprayed with the insecticide listed. Technician used the spigot in my backyard as a water source for their tank, which was evident on my Ring security camera. Based on the timestamp of that video and when they departed, I cannot see how all areas listed were sprayed with Demand CS. The performance of this technician was depressing consi...Read More



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