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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Lou A
8/29/2020
Technician did not leave the mouse box I was charged for and said would be put on left side of house. I looked for it but could not find it. Otherwise did a good job.


Sam S
8/29/2020
I hired your company to help keep my pests under control. I sent several emails over the last month with pictures of spiders and spider webs that have taken over the exterior of my home. I got no response. After calling in, I had to wait 20 minutes before I talked with someone. They scheduled me for an appointment the next day for 12:30. He told me that his app showed that he was scheduled for anytime between 8am and 8pm. That was a ridiculous time range. The technician showed up and parked on my lawn though there was plenty of on-street parking. (see attached photo) He asked me what I wanted to be sprayed. I showed him the spider webs and asked him what he recommended. H...Read More


E
Edward S
8/29/2020
Sophie was very informative and very professional with her job which she did at our home. We appreciate her judgments and her expertise at the time of the service. Thank you, The Sardisco Family


D
Dianna G
8/29/2020
Bob arrived and immediately saw that our house was in need of treatment. He looked around the entire house and acknowledged that it was unacceptable in the condition it was. Bob explained what he was going to do and how that would help with our situation. He also explained that with the heat and lack of rain sometimes spider webbing increases. He took his time treating the house which our previous tech did not. Bob was very friendly and gave me confidence that we can eventually have a bug free home. I tried to click the link for him to receive the $5 bonus but it said there was an error in the link so I’m hoping that will be done.


Ken E
8/29/2020
The application was applied just before a massive rain storm in Chardon. Will the treatment be successful after the rain?


Scott P
8/29/2020
Of all the technicians that have serviced our home, John W. is by far the most thorough and professional. He has always provided information as to his findings and when necessary, takes the appropriate steps to remedy any situation he may encounter. I'd like to request that John W. be our regular Aptive technician for service.


B
Billie R
8/29/2020
Kyle did a great job. He was efficient and friendly and competent. He knew what he was doing.


jhoagland1983
8/29/2020
Excellent work. Very professional. Would highly recommend. Did not disappoint! Very reasonable prices!


R
Roland D
8/29/2020
Carlo St Jean did a good job performing pest control treatment around my house. He is very thorough in his work. He is definitely an asset to the company.


Kerry J
8/29/2020
The technician who came out to our house, was EXCELLENT!!! Extremely professional. Asked questions to make sure he was going to get everything taken care of that needed attention. I would like to request this same technician for our future quarterly pest control appointments.



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