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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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David K
8/29/2020
We didn't encounter the tech. He rang our doorbell, but I was in the shower and couldn't respond. He only did the front yard, but the back yard was accessible through an unlocked gate, which he apparently didn't bother to try to open. He apparently didn't try calling my cell phone, though I'm pretty sure he had my number. Now he or someone else will need to make a second trip to do the back yard.


K
Kathy E
8/29/2020
The technician did a great job explaining things. I was very satisfied with him and hope he gets to do my next service!!


ktodd13
8/29/2020
Clarence was awesome. He had answers to all my questions and gave extra attention to the areas of concern around the outside of the house and screened-in porch. Thanks again folks!


jwatroba5
8/29/2020
Dear Michael, I can only tell how well you did by what I observe around my house and if I judge by that I would almost guess you never came my front door has no fewer than 5 spiders and there webs living around my door and my back deck also has spiders and webs that are undisturbed . According to the things you say you did when you came out these should have be gone and been brushed away. someone from your company needs to try again. Andnext time I want them to make a appointment so that someone is home when you come out . Im not going to spend 90 dollars for that kind of service. Im sorry I dont like to write bad reviews but this is blatant bad job. Jeff Watroba


ritarockett
8/29/2020
Very polite and respectful and attentive to where I was having wasps


F
Frank W
8/29/2020
Russell James and his partner did a great job for us today. They took care of some extra areas where we have had some problems. Good job!


drdre
8/29/2020
Kevin did a great job! He took his time and really cleaned all of the webs around the house. He also did a very thorough job of spraying the whole property and checked in with us before he left. Thanks again Kevin!


L
Lucretia K
8/29/2020
My technician was extremely nice, polite, and efficient. My technician thoroughly explained what I purchased.


A
Andrew G
8/29/2020
I was ready to cancel my service as I was not truly satisfied that past techs actually did what was promised but this young lady is outstanding. She was incredibly polite and went out of her way )above and beyond) to make sure she took care of everything that was promised. I will cancel my service unless she is the only person that comes back in the future.


S
svelez03
8/29/2020
The technician was very polite and did a wonderful job. Thank you.



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