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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
lg3382
8/28/2020
Prompt, courteous and professional. Donniel explained everything he did in detail. He went over the contract and talked about the future visits. He then proceded to treat the house, again going over what he was doing and what to expect. Excellent service, I would recommend them for pest control.


R
Regina
8/28/2020
Jason was very professional and was able to answer all my questions.


dizzyiz44
8/28/2020
Excellent job at applying the product and providing the service to our home. Colin went and completed the service with pride and happiness. He made sure we were satisfied with the application and completed the service in a timely manner.


D
Dena R
8/28/2020
Christian was a great technician. He was kind, polite, and patient. He spent a good amount of time changing out the mousetraps, and spraying and cleaning the back and front of my house. I feel secure knowing that he did such a thorough job. Thank you for such excellent service.


M
Marbelly H
8/28/2020
Brandon T. was excellent. He was professional and thorough. He explained everything he would be doing and ensure I wasn't left with any concerns or questions. Glad to have made the switch!


Ted A
8/28/2020
This was a call back since the last tech. did not do my 3 car detached garage as per the agreement. The tech. only removed the spider webs on the front of the garage and only sprayed three of the four exterior walls. He did not due a complete spray job of the sky light and the three windows on the South wall of the garage. This company's management team must be providing poor supervision or training to their field personnel. I am glad this plan will only last 12 months.


Linda C
8/28/2020
Very friendly and thorough job. He explained what he was doing and showed me where some nest were that I was not aware of.


Mark R
8/28/2020
He explained everything very well and was very nice he provided excellent service


alexiatran
8/28/2020
My technician was very prompt and called ahead to remind me. He was friendly and efficient and treated all the areas we discussed thoroughly. I would definitely recommend this company and service tech.


Butch H
8/28/2020
Did everything expected for a WOW experience. Checked all the areas we have issues with is the past. Made contact with me to make sure to check on possible insect sightings.



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