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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Robert R
8/31/2020
I'm just being honest here. I've had multiple people come out here from your company and tell me they inspected and treated for wasp nests, spider nests etc. I still see plenty of bees and wasps around my property, and plenty of spider. i'm hoping at the very least your treatments will stop the ants from invading my daughters room which usually happens around Fall. Frankly i feel like taking a gamble with Aptive was a bust. I'm just not seeing any results unfortunately. The people show up from Aptive are usually here for no more than 15 minutes I'd say so I'm not even sure what could possibly be accomplished in that short amount of time. I probably could have bought a spray at Ho...Read More


E
Evelyn V
8/31/2020
Stephen Evans was awesome at my home. I was extremely impressed with the way he represented your company, himself, and me, the customer. Please pass on to Stephen my sincere gratitude. Because of him, I am going to refer both my sister and my cousin.


D
Dave
8/31/2020
Josh was very polite, respectful and efficient while servicing our home.


P
Petra G
8/31/2020
Great Job, right on time very polite. The person was very nice and helpful.


D
Doris G
8/31/2020
We failed to get the technician's name who came out today. I must say he was prompt and very thorough. He did a great job of addressing our areas of concern.


dhannel
8/31/2020
Friendly and helpful! Very detail oriented! Did a quality job and made sure to find the root of the issues


Yulduz R
8/31/2020
horrible customer service! never let me know he was done with his work and just left! didn't do the inside of the house as we discussed before! I have tons of bees flying on my deck!


T
Tim S
8/31/2020
Jesse did an excellent job. I met with him and explained that I saw some large black ants in the courtyard. He told me he would treat the area and explained afterwards that he saw no traces of ants or ant hills. He also treated several feet away from the house to create a barrier. I appreciate the detailed attention to the issue.


A
Amy D
8/30/2020
Miguel called me before he started and explained what he was going to do. He was very professional and courteous. Thank you.


L
Lynn D
8/30/2020
Thomas Gelatko has done the job that was not completed on Sat.22nd. We would not have known of the in-completion if it wasn't for security cameras (not Mr. Gelatko). Thomas Gelatko on the other hand did the service with extra care and an additional application to eliminate some new bugs. Thank you. Thumbs up. Lynn



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