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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Patti E
8/31/2020
Very friendly and quick they called before to make sure i wanted the service or needed to reschedule


irma.griffith2018
8/31/2020
I cancelled this appointment through email, days ago, I received an email that it had been canceled and they still came out to perform the service. I did not even sign up for this appointment to begin with! I am not paying for this.


theresaknight850
8/31/2020
I am very happy with my Aptive Pest Control service. It is the first time in years I have not been overwhelmed with ants!! The technicians have all been friendly and efficient too. I would recommend Aptive to anyone experiencing pest issues.


J
Jan M
8/31/2020
Good job except several webs not removed. Have pictures if needed. Thank You.


D
Deepak
8/31/2020
Hi, this feedback is as such not against the services by the technician but actually on the wrong charges on today's services. I have specially showed the technician the email wherein Aptive have agreed that first month and thereafter follow up service within one month will be $99. But to my horror, Aptive has deducted $99 at my first visit ( on Aug 3)as well as today again after the follow-up service. I have showed him the email also and he told me that he will look into the matter but instead money has already been deducted from my credit card. Request you to process the refund. So this feedback is not as such against the services but the way money has been deducted and collected ...Read More


Joyce S
8/31/2020
Tammy was very thorough and communicated well!! I feel confident in her attention to detail.


D
Debra R
8/31/2020
He was very polite and came back did a great job.


vnswrght
8/31/2020
The service was not completed. There is no way my yard was sprayed in under a minute, my yard is to big.


V
V.B. H
8/31/2020
Your representative for this assignment was Devin. Prior to his arrival on my property, I requested a cancellation of the service. I was advised that the appointment would be cancelled. However, Devin DID come on my property. The gates were locked so he ONLY did the front yard. My plan with your company includes front, back,and interior. Yet, please note Devin only did the small front yard. Then, he proceeded to charge my account $110.00. I had just paid $110.00 on 8/3/2020 for service!! So, I'm paying $220 for your service. This morning, I was told by your rep Elizabeth that Devin made a "mistake" charging my account!! His visit was supposed to have been a free "follow-up". Yet, my bank...Read More


kwogec
8/31/2020
The technician was excellent. I tried to log in to give him the 5 dollar bonus but the link is not working. Please let me know how to do that.



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