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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
frankyanez96
8/31/2020
Bruce was quick and professional. He listened to our concerns and then treated those areas.

D
Denise D
8/31/2020
I was told that it would be inside and out. My daughter was there and told they didn't do inside the 1st time. The inside was my concern. I am not happy about that. AlsoI gave the sales person $10 in cash for the charity and the following week $10 was taken from my account. Why?

dlefelar1
8/31/2020
Jay was awesome! Spent a lot of time on both the inside and the outside. Very polite and respectful.

D
Diane
8/31/2020
Bryce Broden was very friendly and polite. He did a great job.

S
susan s
8/31/2020
The technician was wonderful. He explained what he was doing with my husband. He didn't rush in and rush out and even noticed a bees nest in my propane tank. I am happy with the service.

S
Scott L
8/31/2020
Thank you to Joseph Amara for outstanding service. He was very professional and helpful. This was redo from sub par quarterly service done last week. I'd like make a request to have Joseph assigned to all of my service calls in the future. He did a great job and deserves to recognized. Kudos Joseph!

Kevin T
8/31/2020
Hi, the tech was here for longer than any other tech so i assumed he did a thorough job. All the other techs are here like 5-10 mins so i always wonder if they do a good job.

baraabujries
8/31/2020
He was very professional, nice, helpful, and willing to help. Very respectful.

lolson
8/31/2020
Brennan did an excellent job and was very courteous. He also removed several bee hives around the house, and communicated a time that it was safe to let the dogs out. Very helpful.

screaming1967
8/31/2020
Unimpressed with his work. Looked like he could barely make the effort. It didn’t look like he sprayed very much at all and was gone in a few minutes. 9000 sq foot lot should take at least 20 minutes to get around. I want to cancel your service and it’s only the 2nd time you have been out to my property. Let’s see how you respond first eh?? 1 Star!! 😡😡😡

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$150 off Pest Control In Your Neighborhood

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  • Environmentally responsible products
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  • Residential and commercial pest control 
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