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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Sarah L
9/1/2020
Julio went above and beyond in making sure I was informed about my pest control options and giving recommendations on how to keep my home pest free. He did a very thorough job and really seemed to care about the outcome of his service.


Jason H
9/1/2020
Jake was awesome and very professional. He answered any and all questions thru the entire process. I hope to have him next time I have service.


Ronnie B
9/1/2020
Professional! They showed up within the time frame and did a great job!


D
Donna
9/1/2020
I wasn’t scheduled for today but my neighbor was and Justin was awesome. I have been trying to get in touch with the office for the last month to get a redo and he called the office and got me scheduled and when he finished my neighbors house he did mine. Very thorough and professional. Aptive is lucky to have him as an employee.


Kathleen M
9/1/2020
I like the fact that she asked me what I was looking for she was very accommodating very polite and I think was very thorough


A
Amy a
9/1/2020
Very friendly and accommodating to the when I needed to be out of the house , very officiant and entertaining!


D
David G
9/1/2020
This gentleman did way better than the initial treatment. He sprayed more thoroughly, and hopefully it will work better than the last time, and hold longer until the next treatment.


cjmarsden2
9/1/2020
You only performed service on my front yard and nothing on the back yard. I know that it was stated on reminder to leave gate open but I am not really okay with that for safety purposes. I was at home and if you would have only took a moment to knock on door I would have gladly opened gate and let you in.


Dorothy D
9/1/2020
Charles did and excellent job of spraying the inside as asked. He was the only one who sprayed the yard fence line as well as the perimeter of the house. This was not requested but very much appreciated.


orbantp
9/1/2020
Miles was very thorough and professional. He explained what he did before leaving. Great job!!



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