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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Terri R
9/1/2020
Just wondering if they were still suppose to knock down spider webs outside... I came home and just going up the stairs and front door all the spider webs are still there.. never checked the rest of the house... assuming if they didn’t even do the front stairs and porch they didn’t do any of them...

R
Regina M
9/1/2020
Jeffery came at a decent time and very professional. He was in and out. If possible, I would like to have him come for all my treatments.

C
Colette T
9/1/2020
Very nice, and explained what he was doing, and alerted me when he was finished.

buddymileo
9/1/2020
you only spay 3 times out of 5 you charge $125.00 to sweep no thank you also you take forever to answer a phone callwe waited for 3 hours no answer.

L
Lawrence K
9/1/2020
He was thorough, courteous and respectful. He also informed me of arrival time and he was on time.

Mary E
9/1/2020
Ambria was delightful! Answered all questions and concerns professionally. Hope to see her again. Thank you!

D
David C
9/1/2020
I am actually not pleased with the visit today. There are numerous spider webs remaining around my windows, light fixtures, soffit, gutters and down spouts.

nclorenty
9/1/2020
Very friendly. Asked what my pest concerns were and treated accordingly.

Annette W
9/1/2020
Was very professional and helpful with questions asked of him regarding inside treatment

lakutreker
9/1/2020
Upon inspection I found some of the eaves to still have larger webs and the patio furniture did as well. Your sales person had said that would be taken care of. I am not impressed with this service for the price. It is not worth $129 per quarter. Its not worth the "deal" rate of $99 and it is certainly not worth the one time fee of $350.

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