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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Ryan G
9/5/2020
We are very pleased with our service so far. We had about 10 dead crickets in our front yard the next morning. We were also very grateful for our tech wearing a mask while inside our home and being cautious of me being pregnant. He was also very friendly and personable.


catesgl
9/5/2020
The service man you sent to my address did an exceptional job... very friendly very knowledgeable and he thoroughly cares about my pest problems never let this guy go. i would like for him to take care of my home from now on.


A
Annette
9/5/2020
The ant problem in the kitchen is quite gone now. You did a thorough job. Thank you for keeping our home pest free.


C
Christopher
9/5/2020
Rex did an amazing job at my house. He even talked to me after the service to see if there were any other issues. He is a true professional.


K
Karen
9/5/2020
Happy to have Eli as my technician! He is always receptive to any issues I may have.


K
Kurtis B
9/5/2020
Roger is very friendly and courteous. He always listens and takes care of our issues.


L
Laura H
9/5/2020
It was just by chance that I happened to see the technician in our backyard. I walked out to the front to talk to him. He said, “I wasn’t able to service the backyard because you have dogs.” I asked him if he would’ve called me on my cell phone if I hadn’t walked out front. He stated that he doesn’t have “authorization “ to do that. So apparently he would’ve just left our home having only completed the front yard. We have grandchildren here daily and they lay in our backyard. That is the only reason we signed for this service. I am exhaustingly unhappy with the service, missed appointment, and excuses I’ve been given. I was hoping to have an improved review but that just isn’t in the ...Read More


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Ricky K
9/5/2020
Great job. Very thorough. Explained everything he was gonna do. Asked if we needed anything else. Thanks


lendamarshall
9/5/2020
Phillip was the man that came to our house. He was very good and very polite. The fly problem that I called about was pretty much solved before he came - I had used fly traps and also some spray. He went around in the house and outside and sprayed in appropriate places where the flys might be coming in. I appreciate being able to call and have someone come out to solve pest problems.


ptrenary2014
9/5/2020
Did a great job! Cleared all the wasp net and treated the area.



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