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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
dasong1989
9/16/2020
Great service. Professional! Beyond our expectation and did a thorough check on the bee hives and make sure they are all out.

caronsipad
9/16/2020
Tank was super nice, and did a really thorough job (even though it was about 1000 degrees outside). The proof is in the quantity of dead ants around!

L
lancentina
9/16/2020
Rudy and his partner arrived on time and worked very efficiently. They were professional and courteous. I highly recommend Aptive and I have great respect for their workforce. A job well done and appreciated.

D
Debbie K
9/16/2020
Ferney Valverde Lozada is very professional. He confirmed what I wanted done while making sure to keep socially distanced. Aptive is definitely centered on their customers.

G
Gabriele S
9/16/2020
Great job and good communication. I am sorry I did not get the technicians name. He came to house to confirm what I needed and to insure there weren't any additional issues. We were going to renew the ant baits but there hasn't been any activity.

Diana W
9/16/2020
ElRodrick Washington was professional and friendly. He completed the work and answered additional questions. He asked regarding special concerns and treated those extra areas. Thanks ElRodrick!

laroufs
9/16/2020
Jackie was professional and kind and answered all of my questions. She was also very thorough. She is a true asset to your team.

C
Chris M
9/16/2020
Very knowledgeable and friendly! Had a bad experience with the last technician claiming to have shown up and never did. I would highly recommend this tech to all customers. Thanks so much!

sbeaty7
9/16/2020
David was friendly, professional, and listen to our needs. The service was quick but thorough. Thanks!

R
Richard S
9/16/2020
Entered the house with shoes on, no booties, no mask. Told us about a house he had just been in which was infested with cockroaches. We probably will search for another service.

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