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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Mary D
9/17/2020
Andrew Pool was excellent, he went above and beyond to help with our pest problems. Thank you!

J
JA V
9/17/2020
Charlie did a fantastic job advising me of every step of the way what is good and what he was doing and I really appreciate that thanks so much job well done

njmmust
9/16/2020
Nick was exceptionally friendly and explained where he was spraying and asked me where I saw insects and also told me that he sprayed in the garage and to warn me to be careful until it dried. I hope Nick is my tech quartly.Thank You!! Nick Mustachio

David M
9/16/2020
The technician that came out to my house today was the best that we have had, all the time that we have had Aptive. He went above and beyond expectations and all the other technicians that have been out here in the past. I think you should double his salary and give him some PTO time. It’s technicians like him that keep me with Aptive!

yoopeter1010
9/16/2020
My technician was great. Nice and courteous. He did a excellent job.

acharawaree
9/16/2020
On time. He was very polite. He asked all detail before finishing the work. He got all spider webs from our front door out. Walked all around the house. Thanks!!

M
Mary M
9/16/2020
Robert was professional, explained exactly what he was going to do and where. He asked me if I had any concerns or issues with pests. He took his time with me, and did a thorough job spraying.

marge6822
9/16/2020
Enjoy Michael very much. He does a great job, is very professional, and easy to talk to. Also very timely. He deserves a lot of credit. He is a great person!

Keyris Y
9/16/2020
Very courteous and great customer service! He answered all of our questions and exceeded our expectations! He did a great job! Thanks Mr. Garcia :) -The Aguirre Family

B
Barbara L
9/16/2020
Carlos did a very good job assessing the pest problems I have with the trees and bushes. He is quite knowledgeable! I request that Carlos be assigned to be our personal technician to our address, so he can give follow up service. Thank you so much, Barbara Layne

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