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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
leah.fisher17
9/28/2020
Didnt remove any nest activity. Didnt offer to treat inside of the home. Didnt really do anything that I could see. I still had spider webs and other nests around my house. I have found countless spiders in my house within the last few days. Seems like its getting worse. Very close to cancelling my subscription with you.

Maryann E
9/28/2020
Very friendly and knowledgeable. Did a great job around house, shed and yard.

Victor I
9/28/2020
Charlie De Leon did a great job addressing my concerns with fire ants coming into my kitchen.

choagy3
9/28/2020
Great job. Thank you for the note about the service, hate those wasps!

Nancy O
9/28/2020
The technician was very nice and pleasant arrived on time He deserves $5 bonus

daddythebig1
9/28/2020
Ed was wonderful!! After a less than pleasant experience with customer service. Ed came out and took good care of us. I dont know if you get to see these but if you do THANKS ED!!!

S
Susan M
9/28/2020
Vern ill Roberts was very attentive to details. I’m very pleased with his service & customer contact at the front door.

jimenezjacob2015
9/28/2020
Richard Contreras Went above and beyond, he deserves a raise. By far the best technician to come out to my house. He explained to me why I was having my issues and was very observant.

lilbitswreathsandthings
9/28/2020
Very thorough in asking areas that may need extra attention and then also explaining what he did and terms of treatment he did for it.

Barb B
9/28/2020
We weren't home at the time but the service was completed and it's always nice to know you can contact the service person if you have questions.

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