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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
V
Victor L
9/16/2019
Ricky did an excellent job. He walked the entire perimeter of the house and garage. He did a complete check of the inside of the house. By far he was the best technician that came to our home. If possible, I would prefer that Ricky perform any future services at our home. Thank you Victor Loquercio

janelmontei
9/16/2019
Nicholas was the second Active tech to visit our house ... he was pleasant and knowledgeable. THANK YOU Nicholas!

Alyssa B
9/16/2019
Joseph was so nice and went above and beyond to remove mice in traps and set more for me, even though they were just out for a respray.

Keith G
9/16/2019
I heard him pull into the driveway and get out of the truck. I heard him get back in the truck approximately 3 minutes later and leave. I went outside and there were spider webs and other webs on my front porch. So I can only imagine how hard he worked on the rest of the house. I want my money credited to my credit card and I want to stop your service.

jmmaerki
9/16/2019
Thanks so much! I am not there during the service, but my Dad is and says you guys are super thorough - appreciate you and your attentiveness :)

A
Ashley N
9/16/2019
I wasn't home when tech arrived. I actually called that morning to reschedule but it didn't work. We have bugs inside house and need interior sprayed MAJORLY. Also, giant carpenter ants are still in the bed area outside in front.

S
Sheila S
9/16/2019
Tech was on time, professional. Sprayed and cleaned cob webs from outside windows and outside door frames. No other Tech has been that thorough. Excellent job.

Lisa G
9/16/2019
Pedro is an excellent technician!! Very knowledgeable and informative!! He is an asset to your company.

J
John R
9/15/2019
The service was excellent and the technician was very courteous and was quick to provide a remedy for my wasp problem.

A
antione h
9/15/2019
Mike was phenomenal, he was very professional, courteous, kind, & diligent. He provided key information regarding aptive's products & services. We would love to continue having this young man perform the services provided by your company.

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