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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
d.livingston425
10/7/2019
Did a great job spraying our yard! He even made sure to spray the entire back yard so that we could reduce the flies from our dog's droppings. Very perfectional and kind enough to talked through my ring door bell while we were at work to let us know he was there to spray, as well as answer any questions that we had.

K
Ken H
10/7/2019
Glenn was super attentive to my concerns and addressed them all, you have a great employee there.

G
ginger K
10/7/2019
My technician today was very friendly and thorough! He did a great job

S
Stella
10/7/2019
Ricardo was very patient and sprayed down all of our problem areas.

M
michael p
10/7/2019
Great tech, Walked around the house and discussed the treatment he was planning. He also took the time to listen to some concerns I had relative to spiders. He sprayed using the hose from the truck and made sure all the vegetation around the house was treated.

C
Cini
10/7/2019
I was told you would arrive between 8-12 and call ahead. I had to run an errand but was only 15 min away. I did not receive a call and the tech would not wait for me to return (conversation with my son). I still have a wasps nest in the eves of my garage & I wanted mice traps put in my attic. None of this was done and the spider webs in my back yard were not removed.

jnwonye77
10/7/2019
Technician Destiny was very personable. She took the time to explain the scope of the Service and all the actions she took to complete the Service. Thank you.

Jessica P
10/7/2019
He was very friendly and helpful. We manage to get one rat so far due to his glue traps.

A
Ann B
10/6/2019
Ahh, as Marsune Roe promised, the ants are finally gone. It did take a couple of days but we no longer see them. We thank you very much for your help, and Marsune’s as he was considerate with a listening ear and very easy to have conversation with. He did an excellent job as your Aptive representative. Ann Britton

vinepro7
10/6/2019
Jahleil Brown was by far our best technician to date. He took his time and asked questions so that it was easy talk with him about what we needed done. He was very thorough even removing some webs and small items so he could treat the area. I hope we can have him for our next service

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