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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
E
Ernesto T
10/8/2019
Kyle was very professional and courteous. He asked me what the issues were that I was having and he explained what he would do to treat the problem.

kalee.genis
10/8/2019
Amanda was kind and thorough. She even talked to my kids about their fears of some bugs and spiders. Everyone who comes to our home is polite. Wonderful company!

B
Beth M
10/8/2019
Stephen Hubbard was professional, friendly and thorough. He listened to our concerns, applied appropriate treatments and checked back in with us when he was done. He also gave us some advice on what to do next if the wasps kept coming back. He is an asset to your team!

C
Claudio
10/7/2019
Really nice guy and attended he knows what he’s doing. I am satisfied.

A
Aaron
10/7/2019
I just wanted to say that my October 2nd appt. with Michael Anthony exceeded all expectations. He was very professional, provided great advice and suggestions concerning services and overall was a pleasant person to speak with. He is definitely an asset to your team!

Dawn C
10/7/2019
Kyle was professional, communicative and friendly. I had called in a special request and Kyle completed the task with a positive attitude. Very much appreciated. An excellent customer service approach. Well done Kyle and thank you.

juan.giraldi
10/7/2019
I found the white powder in one of the bedrooms because the window was slightly opened. It seems that the powder went through the window screen. Please be more careful when applying products to areas where windows are open. It will be greatly appreciated. Also, I found a dead chipmunk in our front porch. I am wondering if it ingested the white powder. Now I am concerned for our cat and dog (both where in the house) which spend time outside the house when we are hone. Thank you.

J
Jeff N
10/7/2019
Service tech was very polite and helpful. He explained what he was going to do, replaced glue boards and made sure to have me call if we have any questions or see any activity.

mandoman78748
10/7/2019
Great job! Went above and beyond and worked with my schedule

Shara G
10/7/2019
Everything was done thoroughly inside and outside of my home. Thank you for taking your time.

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