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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Vanessa C
10/24/2019
This man from Aptive was completely rude. We’ve had other employees of the company be unfriendly but this guy just went above and beyond to be rude to my 73 year old mother. Because of this I cancelled service and won’t ever use again.


B
Bob G
10/24/2019
Mario took the time to explain everything he did, very professional and courteous.


L
Larrykopko
10/24/2019
This is by far the worst case of attempting to blow smoke by saying that they did a good job. In reality this agent spent less than 10 minutes here and that included the time to get his equipment out of the back of his truck. He sprayed everywhere except on the outside foundation walls. He sprayed in front of two sets of stairs. Never cleaned the webs and never sprayed for ants, but the worst is that even though there has not been bait in the rodent trap by the garage, he left without even putting new bait in the traps. I spoke to Brad Farrer about this right after it happened. He said he would have someone out to make it right. Nobody ever came . I waited two weeks, and left... Read More


kameron1036
10/24/2019
Great quick and efficient. Great communication with the process of everything inside and out of the residence.


indivman
10/24/2019
He was a gentleman. He asked whether I had any issues and I confirmed there were none.


dswhitlock924
10/24/2019
Very helpful and went above and beyond !!! Thank you very much.


kristreu
10/24/2019
Your technician seemed quite unfamiliar with mouse traps. She set them incorrectly and without any bait. She asked very few questions. She had only one bait trap available when we needed about four. We were hoping for someone who would be able to present us with an overall plan for alleviating our mouse problem, but got someone who just came to the house planning to set a few mouse traps and be done.


P
Patricia s
10/24/2019
Rigoberto Ortiz Godoy came to my house for scheduled service today 10/24/19 . He was very thorough and explained what he was going to do. Very polite and courteous. He’s been to my house twice and I’m very pleased.


kathrynleehammond
10/24/2019
Erich Worm-Beneke was prompt and professional. He was able to find the gap where the mice were entering. Thank you Erich!


K
Kristina B
10/24/2019
We have always really like aptive and had the service for years. Unfortunately, the last few services we have had to request reservice because there were large, obvious spider webs and eggs left behind at doors. Today we came home and noticed tipped patio furniture. We checked our security cameras and were quite disappointed. For a service we pay good money for, we expect the perimeter of the entire house to be sprayed and our property to be treated with respect.



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