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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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lmdevine62
10/24/2019
Although I did not get a chance to meet Paul personally, the work he did in my yard speaks for itself. Great job I’m very happy with Aptive.

C
Charles B
10/24/2019
Aaron did very well, as far as I'm concerned. He listened to my concerns and jumped right in to work!😃

C
Cathy
10/24/2019
Melissa was very pleasant and polite. Very willing to help and answer all questions and requests. Company suggestion.... I may have missed it but repeating your technician’s name in this email would be helpful in case people forget. Again, I may have missed it, but Then maybe make it mite clear. Thank you, great service :)

S
S. L
10/24/2019
Attempted to reschedule due to being out of town. Tech continued service and did not do backyard. Full price was quickly charged for half service

Dodie E
10/24/2019
~ Tech arrived at 11:15 and rang my doorbell and I answered thru my Ring. Thanked the tech and informed him that we left the gate unlocked so he had full access to our backyard. ~I came home at 2:50 to find my back gate wide open. It was not closed and latched after service was performed. ~ I looked for my receipt for services that were rendered when I arrived home and there was no receipt to be found. I searched the perimeter of our yard and noting. Also doubled checked my mailbox slot (which I have asked numerous times to drop the receipt in the box) and nothing. ~Later that evening when my husband took out the trash, he noticed that once af=gain, our trash cans WERE NOT moved... Read More

Sally E
10/24/2019
Angela Runnels arrived at my house to address the problem I’m having with mice. Since I live in a wooded area, it is no surprise that the mice want to move in as the weather gets colder. Angela was very attentive to the problem and thoroughly inspected the areas of concern. She found several spots where the mice are entering the house and plugged them up. She put down numerous traps inside and outside the house. She did an excellent job and I expect to see much less activity. Thanks Angela.

R
Rich F
10/24/2019
I have a problem. Our gate is locked because of a swimming pool. This is state law. We did not know when technician was coming, thus we were not home. He only did 1/3 of our property. I do not know how he did, except, we will not break the law and leave our gate unlocked ASSUMING some day you will show up. You can not give us a "heads up" on service, please discontinue our service. We will not get rid of the pool, we will not leave gate unlocked with possible children wandering in and drowning, so we are no longer customers. Customer service is not just ny responsibility, try it, you guys may do better.

romerojennifer313
10/24/2019
Was good and nice sprayed house well on time overall well

C
Chris C
10/24/2019
Julio arrived and listened to my concerns about my nagging pest problem areas. He briefly explained the what and how-to of bug eradication and quickly got to work. Before he left, Julio went over the steps he took to service my yard. I thought he was professional, attentive and thorough.

timtruong34
10/23/2019
I have inform in advance that a lot of spiders webs in the backyard that need to clean up. Also requested to put a lot of chemical to clean out the spiders web. When I come home and check on it. The job is not satisfactory by me and my wife. This is second time happen to my account. So please act on it or send someone that know how to take care the customer. Tim

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    Treatments for: Moths, Cockroaches, Ants, Mice, Rats, Scorpions, Silverfish, Spiders, Ticks, Spiders, Bees, Hornets, Wasps, Termites, Mosquito, Wildlife Control, Rodents, Snakes, and Bed Bugs.
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