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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Meda P
5/26/2020
Did a great job. He even patched a hole where wasps were getting inside the garage.


lindsayslittletykes
5/25/2020
He was very friendly and kept his distance during this pandemic time. Seemed to be doing a good job. Thank you so much for being our bug guy this time


R
Ray P
5/25/2020
Very understanding and is taking care of the. Problems, make him our permanent person.


A
Alexandra S
5/25/2020
I have called repeatedly and made clear the issues that we are having at our home and they have not been resolved once. We are overrun with fire ants and hornets and I now have a puppy with fire ant bites because the yard is never maintained even though I call consistently and let you guys know what we need. I'm to the point where I spend my weekends trying to eradicate them myself for the sake of being able to go outside but that is NOT what I am paying for. I see zero change from when you guys come and spray to when you don't. Really disappointing.


Bonni E
5/25/2020
On time, professional and performs all services as promised. Was mindful of all animals and provided information in going forwards as well.


J
Judy B
5/25/2020
Josh Gow was our sales person. He was very informative about this product and discussed our problem with my husband. Said the company would do the spraying the next day. The next day Anthony showed up to do the spraying. He also was informative and handled his job as expected. To early to comment on the final results since I just had it done. If it works as plan I will be very happy.


T
Theressa
5/25/2020
Technician arrived on schedule and completed the job quickly. He was very polite, knowledgeable and professional.


N
Navidad M
5/25/2020
Not happy with this service. First and foremost, he left the gate open when he left. It allowed my dog to run off, took a good while to find him and bring him home. Second he did not address the problem with the light on the back porch, It is high but they used to clean it until the last couple of services. There is dirt or mud around the light fixture, some kind of bugs building a nest.


A
A M
5/25/2020
My tech arrived Friday at 9:26 am according to my doorbell cam. He got his equipment off the truck, sprayed, and returned his equipment to his truck. He rang the doorbell again at 9:39 am to tell me he was finished. Is there any wonder why I have killed three bugs in the last two days in my home??? A. McCorvey


J
Jon
5/25/2020
The technician ( Hector )was very informative and polite. We would prefer to have him come back when our next service is due.



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