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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
R
Rosstim68
5/26/2020
Excellent customer service and extremely helpful and knowledgeable. Did his job efficiently and effectively.


patrickhibbard
5/26/2020
Shawn Gruebele was very helpful in explaining how to get the voles away from our pool. I had already spent about $60 on my own trying to get rid of them, and I am confident that Sean will have this taken care of and I feel relieved that he will be back in 30 days to check and see the progress of the work. The service of Aaptiv sounds like a good value to me since we had to pay another company to get rid of mice inside of our house last winter, and now we will get year-round help.


M
Mali
5/26/2020
I am a first time customer of Aptive. Before, I signed up for indoor + outdoor pest control treatment for my home, I requested explanations on the safety of the pesticides they planned to apply. Aptive provided me some details. I appreciate their genuineness in providing me such info. Megan Hansen was the technician to provide the service on 5/22/20. She was polite & friendly in all her transactions during her work, diligent in her service. She wore booties, hand gloves, and face mask (Covid-19 lock-down time) to ensure safety for all of us. I give Megan an EXCELLENT grade for caring for everyone's safety. Keep up your good work & pleasant demeanor. I want to see how effective the 1...Read More


R
Rachel
5/26/2020
Gregory Rozier was great! Professional and courteous! Initial service went well and in a timely manner. Thanks!


I
Ihab
5/26/2020
He came early and he was able to do the job in a quick, professional manner befitting his company reputation. I would recommend him highly as well as his supervisor as well. Thank you so much for a job well done.


Peter M
5/26/2020
Marcos was great in explaining what was probably the cause and supportive in his understanding the problem. He was great.


vasanth.madugula
5/26/2020
He is very kind and professional. I recommend aptive for pest controls.


C
Christine c
5/26/2020
Angel was very professional and answered any questions that I had and if I had any concerns. I will recommend your service to friends and family.


S
Steven
5/26/2020
I happen to be home and met Richard. He was very thorough and explained what he was doing.


jhostutler22
5/26/2020
Your service was not AT ALL what i was sold on. Very disappointed. Your tech spent all of 13 mins at my location with 5 of those 13 mins in his truck. You need to provide further training to your sales team, they are either un-knowledgeable of your services or lying to make a sale, I was told aptive was a leader in the pest control business, after the service today i find it unlikely you are a leader in any capacity. Have a great day.



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