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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
T
Troy
5/25/2020
the technicians called ahead to let me know that they were in route, professional on time and proficient

K
Keith
5/24/2020
Montel was GREAT. Told him about some problem areas and he went right to work. Very courteous and professional

sony.guts
5/24/2020
Great initial service. Alfonso was on time, very friendly and professional, and very thorough. Thank you!

tyfoster89
5/24/2020
Hello! I Do Believe The Gentleman Who Worked My House Yesterday Didn't Do The Full Works! I Have Spider Webs Still Around My House On Both Sides, The Fact That I Left In The Middle Of Him Doing My House Is The Reason I Feel He Did A Half Job and If I'm Paying For Service I Need Full Service Being Home Or Not

felixmunoz161
5/24/2020
This was our initial service and Patrick was very friendly and gave us a detailed description of the service he would be performing.

Lynn S
5/24/2020
Very professional and courteous. Informative re rat control. I wish that the service wasn’t expensive. I also don’t like the requirement to leave more than sentence in this comment box. It encourages me to not comment in the future

J
Jordan
5/24/2020
Lots of bugs showing up. Lots of spiders all over the property. I don’t know if the garage was done. Good customer service.

R
Richard A
5/24/2020
Your employee, Jacob Newman tech that did our service was one of the best experiences I've had in quite some time. This individual was very professional and represented your company in an excellent manner. He described all if the services that were going to be performed as well as what was available. If at all possible I would like to have him as our Technician for future needs. He is truly an assist to your company, Thanks to Jacob for an excellent job in representing himself as well a your company. Respectfully, Richard Anger

K
Kenneth B
5/24/2020
Knowledgeable and efficient. Explained the program, how the company will be coming to check and work the contract. Able to advise how to keep pets safe from the chemicals.

Jean C
5/24/2020
He was professional, informative and thorough. One of the best I have seen. He made sure that every entry was treated as well as the perimeter of the property.

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$150 off Pest Control In Your Neighborhood

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  • Residential and commercial pest control 
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