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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Sun H
5/28/2020
Marquis was great to work with, very personable and friendly, but also super efficient in his work.


J
Jim D
5/28/2020
Jahleil Brown was awesome. He was extremely respectful when he saw our kids playing outside and offered to come back. He was very diligent and able to work around and be respectful of the kids stuff. I would love for him to always be our person.


gladhill8pdx
5/28/2020
Friendly and helpful, but I don't think he really sprayed a 3 foot perimeter around the base of the house as I was told would be done.


E
Erin
5/28/2020
He did great!! kind, listened well and was helpful explaining things. He did a good job!


J
Jon M
5/28/2020
James did a great job. Felt he went above and beyond to keep our house and indoor/outdoor space free of bugs.


voz.alex
5/28/2020
Shawn was awesome, very knowledgeable and helpful. I look forward to our next interaction.


joobee98
5/28/2020
I went outside in the front to make sure service was done, bc no one knocked on my door to get in my backyard. Dewebbing was not done. I left a web by my front door on purpose to see if they really do it. It was still there including the large spider web on the front porch. I did call and schedule a revisit right away.


cuetoartstudio
5/28/2020
Im still waiting to know when are they coming back to finish the job. It was raining (couldnt work on the outside), the guy was in a hurry and after spraying some baseboards (not all of them) he recommended that i fogged every room myself. No one is answering the phone provided on receipt to know when are they coming back...if they are coming back.


eb.andrsn
5/28/2020
Prompt and courteous service. The technician thoroughly explained the applications he applied.


T
Tammy H
5/28/2020
My technician was Sam Illig. He was great. Very knowledgeable and professional. He explained the service he was providing and let me know when he was finished and when he would return. He also let me know if I had any issues to give Aptive a call.



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