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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
L
Larry S
5/29/2020
Fred was very thorough and professional He explained the treatments and provided rodent traps


S
Sam
5/29/2020
The areas that were addressed look great! The gazebo and shed still have some wasp nests on them. I believe the salesman told me those structures would be addressed but I am unsure.


J
Jackie
5/29/2020
Duran Hill was so nice and did a great job! We would welcome him back anytime


Gregory K
5/29/2020
Jeff was very efficient, thorough and professional. He explained in detail the applications he was going to do. Afterwards he made me aware of his findings and what he did to resolve any issues. I'am completely satisfied with the service provided.


heshamsataya
5/29/2020
The technician today was nice and cooperative and communicated properly, he finished his job so fast, I hope he covered everything (we’ll see) Overall, I’m satisfied.


Ken F
5/29/2020
Very Helpful did his job and was Very respectful great job will recommend your company for good service you provide


C
Casey E
5/29/2020
Horrible. I have literally dozens of wasps nests still on my property. Very very dissatisfied.


P
PHILIP P
5/29/2020
Very informative, he explained what he would be doing. Very polite, pleasant and thorough.


D
Dave S
5/29/2020
No idea if the technician did his job correctly, but what I can tell you is he showed up at 8am. and he was gone before we had a chance to speak w/ him and advise him of the issue we are having. When I called the scheduler she told me my appt was from 1-4pm. He called my cell but your system recognizes my home ph as the number on file. Also he did not ring the bell when my cell was not answered (PH was dead, so didn't know he called) The other thing is when he left his message he stated he was spraying for ants and spiders. When I spoke to the scheduler I never mentioned those 2 bugs. The reason for the visit was for these very tiny red bugs swarming in my back patio.


D
Denise A
5/29/2020
I feel the technician did a good job just wish we were given an idea of what was being done and a chance to ask questions afterwards. The scheduling procedure and the phone system was the problem !!! Being on hold for 30 minutes twice this morning was ridiculous !! Not sure I want to continue this service if it takes that much time to get a hold of someone.



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