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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
K
Karmen K
5/31/2020
Eric a very polite and approachable and did a great job!


T
Thomas B
5/31/2020
Our technician was very friendly and always asked permission before doing anything (even parking his vehicle in our driveway). He explained exactly what he was there to do and completed the job in an hour. It must be working - starting on the second day after treatment, we haven’t seen a single ant in our kitchen.


F
Frank S
5/31/2020
Winfred did an outstanding job treating our house. He was very courteous and diligent about giving an explanation of the service he was getting ready to perform and the service that will take place next time. So far, we’re very satisfied.


O
Ofelia V
5/31/2020
Miguel was very professional. He contacted us to give us notice of his arrival and went through the work he would provide. He also advised of the new procedures given the situation with covid and the new regulations for the protection of carpenter bees. He listened to my questions and answered all of my concerns. When he finished, he contacted me again to make sure he shared what service he had done and said he had not seen any infestation of any sort. He also assured that if we should find any infestation in the near future, to simply contact Aptive and schedule a service and he’d happily come out. Miguel was very courteous and professional and we truly look forward to working with him a...Read More


R
Regina W
5/31/2020
The technician informed me when he arrived. Not really sure of the work that was done. I would appreciate if a report would be available for each visit. However he was very efficient the first time.


Steve S
5/31/2020
Outstanding service and care, the technician takes pride in his work. I would recommend his services.


dlschroeder11151967
5/30/2020
John Henry was very polite and did a very thorough job. Thank you


Erika E
5/30/2020
Super friendly and thorough professional worker. I’ve used Aptive in the past and they are the best out there.


K
Kristen W
5/30/2020
The technician who secrecies our home today was very friendly and did a meticulous job!


awallen55
5/30/2020
Our technician was Ricardo S. He was very friendly and knowledgeable. He arrived during the hours we were told he would. He did a very thorough job and explained what he was doing. He did not hesitate to answer any of our questions. And he didn't act as if he was in a hurry and trying to get to the next job. I hope he is our tech every time because I know he will do a good job. So far we are pleased with the service, we will just need to wait t o see if it works as well as it is supposed to.



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