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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Vicky F
5/31/2020
I was supposed to be contacted via telephone 30 minutes PRIOR to the technician, coming. the technician was supposed to come inside my home to spray inside also. I AM NOT HAPPY AT ALL WITH THE SERVICE AN AM CONSIDERING CANCELLING DUE TO MY INSTRUCTIONS NOT BEING FOLLOWED!


M
Michael
5/31/2020
We just had you guys out for our scheduled service. I’m not sure what he did, but the eves and patio cover still have webs all over them. We were out of town when he came, so we didn’t notice it right away.


S
Sandra C
5/31/2020
Jared was very professional and thorough in conducting the initial service on May 30, 2020.


D
David S
5/31/2020
Aptive Pest Control works all year via periodic technician visits to our house. The techs are all knowledgeable about the multitude of pests that intercede in our building's structure, adjacent gardens, as well as our daily lives. Our particular battle is versus spiders; the techs have no fear, and they both clean away webs and treat hide-outs with their particular anti-spider solutions. Most importantly, these technicians are especially courteous, efficient, and brief in their interactive visits.


Hazem T
5/31/2020
If there is zero stars review. They will get it. Terrible service, terrible company, false advertising in a nutshell. They promise you everything, and deliver nothing. I tried to cancel for two days and customer service never answered the phone. On third day I was able to get a hold of a representative and canceled. Not worth it might as well buy a pest spray and sray your house yourself .they said they would spray all of my yard, clear cobwebs. Etc......did none of that. I am glad that I kept my old pest control company and did not cancel with them.


N
Nick n
5/31/2020
They did a very Good thorough job! And they were Nice people too. Thank you!


coiledt214
5/31/2020
Still have waspnest on backside of house. I informed the tech before he started that it was there.


M
Michael B
5/31/2020
He was really helpful and very friendly . We would not mind To see him again And recommend him to friends and family!


susanastewart4
5/31/2020
My technician, Pedro Carrero, was very friendly and professional. If possible, I would like for him to be the one who provides my service regularly.


jakinder7
5/31/2020
Corys work was very professional, answered question and gave helpful hints for taking care of everything.



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