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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
apolotskiy01
6/1/2020
He didn’t do anything. I want my refund. I tried to call you guys many times for at least couple of days.


Olivia W
6/1/2020
Reshad Amami did our last service and he was wonderful. He spent time with me walking around the house as i explained different ant and wasp issues we were having, and he was able to identify different ant species on the spot. he provide me with good information and also was able to kill a queen yellowjack on the spot. i hope he is able to come back again for our next service. Thank you Reshad.


allenharnisch
6/1/2020
Explained the process and performed the service quickly and efficiently. Answered all my questions about the process.


S
Sam S
6/1/2020
Rick Wimer - Detailed review of work preformed. Rick was knowlegible and willing to take the time to explain what he would do and the expected results.


Sheri W
6/1/2020
Noah did a great job. Very respectful of our property and our pets.


T
Tarsha
6/1/2020
I have been trying to reach someone days to cancel this service. Each time I select the current customer option no one answers. When i select new service someone picks but immediately hangs up when they hear that I want to cancel my service. I have had nothing but problem with this service since day 1. I will ne contacting the better business bureau about the fraudulent activities that I continue to experience with this company and its employees. In fact this whole thing now is suspect. I won't let me select anything less than 2 stars


ksalgado145
6/1/2020
1. The technician came to our house to let us know that the contract stated initial price and term of the contract 2. Told him I’d put away my dogs that were in the back yard and he didn’t even go back there, I had the window opened and I was in the living so there was no way I’d miss him 3. My brother came to the house about 20 minutes after and told us the technician was sitting in his truck on his phone 4. He left and didn’t even tell us he was done, there is no way he finished that quick considering the amount of plants there are... ant piles, and the yard size. 5. Routing manager, Raymundo, stayed they start from the front of the lawn all the way to the door.


mahtab680
5/31/2020
I still had spider alive and web on the wall. The technician said he can not do any cleaning from upper chest up. I don't understand how this system works. They don't tell you first that we only clean from our chest level down!!! What was promised to, it would be fumigate everywhere especially area that I am more concerned


cloc401
5/31/2020
Jeremy did a very good job and very thorough. Helpful suggestions for our mole problem too. Thank you.


C
Candace F
5/31/2020
Very knowledgeable and friendly. Gave me insect glue box for bathroom where drains could not be sprayed. Great customer service.



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