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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
mm314601
6/2/2020
Technician was very polite and professional. He found some ants and was able to take care of them. He also cleared out an old mud dauber nest. Very helpful. I'm 100% satisfied with the service I received.


A
Audrey S
6/2/2020
Your technician was very polite and did a great job. He left me ant traps and did a great job to try to get rid of the ants for me. Thank You for sending such a fine young man to help me. Audrey Stolting


J
Jeanette M
6/2/2020
Adrian was very knowledgeable about the treatment and made me feel he would do a great job. He was on time (pet peeve of mine) and informed me of the treatment and areas he would be targeting today. Did I mention he was very friendly!!!!


Katie F
6/2/2020
My technician did a great job . He was very thorough and addressed all my concerns


S
Sandra C
6/2/2020
I've been an Aptive Pest Control customer for about a year now. All of the technicians do a decent job. However, Parker was our technician yesterday and he went above and beyond! Parker did an EXCELLENT job! Before he started spraying, Parker came into our home and asked what our concerns were, listened, and explained what he was going to do about them. Aptive Pest Control does not actively spray for flying insects, so Parker gave sound advice on how to handle occasional fruit flies. Parker was meticulous in his approach and made sure he hit all the tough spots where scorpions may be. I feel confident in Parker's abilities and thoroughly enjoyed the service he provided. NOTE: ...Read More


T
Teresa C
6/2/2020
Shannon Thompson was very professional and engaging when working in and around our home today. I appreciate is conscious and apparent comprehensive application on the exterior. We hope he will remain our technician. What a way to start our new relationship with Aptive... Shannon was a very pleasant representative for your company.


T
T. B
6/2/2020
Tyrell Talley serviced our home in South Florida. He was very polite and professional and he did a thorough job. He did an excellent job all around the property.


samschappelle
6/2/2020
He did not wear a mask, and we did not see one available to him. We realize that he worked outdoors, however, we needed to talk to him about a bug we have been finding on our windowsills. He still did not wear a mask or keep social distancing while we talked outdoors. We had our masks on. He was unable to identify the bugs which we showed him in a container. Otherwise, he was very polite and seemed to do an adequate job spraying our property. - Rosemary Schappelle


Brenda D
6/2/2020
Austin arrived punctual, he is extremely knowledgeable and super friendly. He let me know exactly what he was going to do, how it helps our yard and reassured me that our puppy was safe to play. For the first time ever having someone work on our yard, I am super happy we went with your company.


anand.jayaprasad
6/2/2020
Excellent. Thanks for the effort going over the ant infested areas. Check for the ant hill and re-treating them.



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