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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
J
Janet B
6/2/2020
Technician was courteous and professional in handling the chemicals around my house.

A
Ana B
6/2/2020
You came yesterday to do the spraying. I told the man that we were having problems with ants, spiders, etc. Today everything is the same, the same spider webs with spiders continue on my porch, the ants continue in my garden and inside my house. So I do not understand what product you have used since we continue to have exactly the same pests. I need you to resolve this situation accordingly.

S
Susan K
6/2/2020
He did a great job. I tried calling to let you know he left some equipment here. It is a squeeze bottle with a silver lid. Looks like a grenade:) I’m sure with the Covid19 thing you’re short staffed- I was on hold for about 15 minutes- just decided to email you. Thank you!

Carol Z
6/2/2020
Jaycob Wilkins was very polite and answered all my questions. He was considerate removing his boots upon entering my home

M
Maria f
6/2/2020
Great job! For the first time one of the technicians completed spider service.

rick.desai99
6/2/2020
Very courteous and helpful. Texted me in advance of arriving and was pleasant in interaction.

G
Gillian M
6/2/2020
Jarell Mills was my Aptive team member, I posted a review on Google as well but he was absolutely wonderful. Walked around to problem areas with me, explained the whole process and how to keep my pets safest after the process. He was so kind and pleasant.

Zack J
6/2/2020
He was very professional, personable, and knowledgable. He worked quickly and did a great job.

ankordsb
6/2/2020
Jamal America was my representative. He was very informative in explaining the regulations on ground bees and their protection. He was very polite and courteous.

B
benjamin.gardner96
6/2/2020
Very friendly and professional. Felipe explained everything and ensured that I understood. He was very efficient in his work and courteous in his interactions with me.

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$150 off Pest Control In Your Neighborhood

  • Focused on safety
  • Keep pests out of your home with interior and exterior treatments
  • Environmentally responsible products
  • Certified, professional specialists
  • Residential and commercial pest control 
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