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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
carrellgrigsby
6/2/2020
Armando was very thorough and explained everything he did. He was very professional and respectful of our social distancing. I hope we get him again.

ddodson71
6/2/2020
He was very nice and did a good job. Hope to see him again taking care of our home.

D
Douglas R
6/2/2020
Adrian was great. He was professional, courteous, and went over everything he was doing. This was our first service, so I was happy that we got Adrian and will request him for our future services.

thomas.santiago
6/2/2020
Hello, the reason we initiated this service was to primarily address a hornet problem at rear deck of house. I spoke to Richard while he was there and highlighted it to him, and he said he would address, however, in reading descriptor below of pests targeted there is no mention of hornets. If in fact addressed, I will happily change above to provide 5 stars. Please clarify, thank you.

Rick R
6/2/2020
This was our first application. Kyle did a great job. Very enthusiastic, very informative.

P
Peggy T
6/2/2020
Marvin was very friendly and courteous and performed an excellent job.

D
Doug
6/2/2020
Jonathan was very thorough, knowledgeable and answered all my questions. My neighbors think I'm crazy for going with a door by door service, so I'm hoping you guys can help me prove them wrong, and they end up being customers too! Doug

D
Dina B
6/2/2020
Technician was awesome! Friendly, knowledgeable, and thorough! She listened to my problems and then decided how to treat them.

R
Richard S
6/2/2020
Pat went way past the call of duty on her service to our house yesterday. We are very pleased. We’d like to request she be the one to service us from now on.

covin.rita
6/2/2020
Very friendly and showed genuine concern to remedy our situation with certain pests. Did a thorough job and we couldn’t have been more pleased! Thank you!

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