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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
parrottrax
6/10/2020
Very satisfied with the service. The tech Spencer Harvey was thorough and did an excellent job.


S
Sue J
6/10/2020
Jerry was my technician. Very friendly an patient with all my questions. Walked around outside house and showed me where work was done. Explained how the rat "traps" work and how your company will come pick up any dead rats (ugh) should the traps catch any.


kcoatter
6/10/2020
Tyrese was great! Very efficient, seemed like he was genuinely trying to help solve our issue. Showed up and got straight to work. Felt very comfortable with him taking care of the job and look forward to the positive effects of having the service done.


K
Kathleen
6/10/2020
Juan was here today, explained what he was going to do and promptly finished. I was thankful that he rang the doorbell and let me know of his arrival. I am disappointed that the company did not e-mail me to let us know of them coming out as we have a locked fenced in yard. I have requested in the past that they call before coming so we may have our house sprayed all the way around. Very disappointed with the company. I would also suggest that your techs wear something a little cooler, shorts and short sleeve shirts. That poor man was sweating in this 90 degree weather and since your products are not harmful, I would hope that you would be a little more concerned of the health of yo...Read More


C
chirag p
6/10/2020
they said they will do yard spray? but didn't happen. they said they will spray 2-3 feet by the house. but he sprayed around the edge. and also did the inside of the house.


turrubiartes1979
6/10/2020
I've called your customer service twice to voice my concern but have yet to speak to anyone, so I have decided to write a review. Your technician came our on June 4th to perform a service. When I got home, I did an inspection of the problem areas I know have spider webs, egg sacs and wasp nests. Similar to the last time the service was performed, all of these items were still present as if it was never touched. I reviewed my cameras for evidence of the service perform and I did not find any. Below are his comments on all he did: "Inspected eaves and exterior windows for wasp nests, spider webs and spider egg sacs. Removed any harborage or nest activity found on front, back and si...Read More


brandon.heffron
6/10/2020
Fred was very polite and helpful. Did a great job with removing some wasp nests, and treating the home for pests. Great customer service!


E
Ebony M
6/10/2020
Very thorough and efficient. I requested for the honeycombs to be removed above my son’s room and he completed that. As well as spraying very thoroughly around my home.


J
J L
6/10/2020
Julio Cabrero was very professional, respectful of our property and our pets. He took the time to explain what he was going to do and after he was done came back and explained everything he did. Top notch guy!


J
Janet A
6/10/2020
Kevin was helpful in explaining exactly what he was going to do and how. He was also kind enough to explain anything I didn't understand or had questions about. He's an impressive young man. I've been very impressed with the two people I've met from your company.



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