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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
victoriaballmunson
7/3/2020
The employees are always professional and friendly. I enjoy using aptive and I recommend this service to my neighbors and friends.


kari.williams711
7/3/2020
Keaton was very professional. He called to let me know he was on his way t the house which allowed me a moment to go over the info about how to get in and dealing with my dogs. He also called me right before he was done and even took the time to give my dogs a restroom break. The service he provided was superb and I would like to have Keaton as my service representative each month for my year contract with Aptive. Thank you!


Sharon S
7/3/2020
Service Pro Cortez did an excellent job with our Quarterly service on 7/2/20. He was polite, masked for our protection, and stayed at a proper social distance during our brief conversation (I had a few questions, which he answered.) Very professional and thorough.


ultramegaflex
7/3/2020
Tyrone Ferguson was my service technician and he was timely, knowledgeable, courteous, and professional. So far, I would recommend aptive because of the great customer service experience thanks to Tyrone.


nguyenhynamviet
7/3/2020
Hi, please respond to me as soon as possible as I want a refund for the service this time. This is the second time I use your service. The first time was good, but this time we found out that there were still ant hill and cockroaches in the background just 2 days after the service. BOth my dog and I got bitten by ants. I am disappointed with the service and want a refund as soon as possible.


Thai L
7/3/2020
He was friendly and Very Informative. Pay attention to details and concerns.


C
Clifford J
7/3/2020
Our technician was very professional and friendly. He was also knowledgeable. Would highly recommend him to friends and family.


marksaunders1702
7/3/2020
We had our Aptive service today. The technician, Duran Hill, checked in with us prior to arriving on-site and let us know he would arrive in 5 minutes. He talked to me before starting the treatment service and asked me if there were any issues to be addressed. I told him we had an issue with ants around our front porch and he said he would address it. He treated the entire perimeter of the house. I attempted to click on the link to note that he did a good job and should receive a $5 bonus but the link did not work. I hope this recommendation gets him his bonus because he deserves it as he is a excellent representative of Aptiv.


K
Karen F
7/3/2020
Just want to give a "thumbs up" Deno White, the technician who did the service for Aptive Environmental Pest Control today. The technician was professional, friendly, thorough, open to my questions and was knowledgeable which I appreciated alot! He represented your company well and did a good job. Thank you!


N
Nancy T
7/3/2020
Michael Ogburn 5 and his assistant were very pleasant and informative. They did a great job!!!!!



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