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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
K
Kathleen
7/6/2020
Very professional, thank you 😊 I hope this helps address some or most of our insect problems we are experiencing right now.

B
Brett W
7/6/2020
Tanner was prompt and courteous. He listed to my specific pest needs and was very quick and efficient in servicing my property! Fantastic service!

R
Ratna R
7/6/2020
Professional job well done . Hope all the pests shall be terminated by the end of contract.I would surely like to recommend

Frederick D
7/6/2020
Unhappy with the service provided, left work on the front porch without sweeping up and really sprayed outside corner and I was expecting the yard to be sprayed

T
Thomas G
7/6/2020
My contract was canceled July 1 once I noticed discrepancies between verbal sales pitch received and terms of the written contract.. Aptive showed up to apply a treatment that I did not wish to receive.

M
Matt
7/6/2020
Technician was helpful and was really willing to help my wife understand the service. Very pleased with his performance.

J
Johnny962
7/6/2020
Wesley was awesome, sprayed as I requested, did a excellent job. Valuable employee.

W
Wilfred H
7/6/2020
Our technician today, Micaiah, was very professional, gave quick and thorough treatment. I am very satisfied, he provided excellent customer service. All questions were answered completely.

dfreud52
7/6/2020
Tammy did a great job today at our house. Please give her the $5 bonus as the link you sent me did not work to do so.

vwright632510
7/6/2020
Technician came out work was not completed.... he didn't do anything....He came over my wife told me to come back.... I'm trying to rate this company at a (1-star) but it won't let me.... Stars are Ridge at very good.... this place is a rip-off

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