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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
katschmitz13
7/7/2020
He was friendly and very professional. He let me know when the service was completed, and was so friendly.


slhamilton0204
7/7/2020
Steven Krull my technician showed up on time. We went over my issues and troubled areas. He removed all the spider webs and debris off my soffits which I was very happy that they look so much better. I had ants crawling on my deck and I haven’t seen an ant since treatment. I can now grill out there without them crawling in my legs!! 🙌🏻. All my issues were addressed and I am bug free inside and out and happy with service.


B
Brad B
7/7/2020
Stacey S. did a great job today for my initial treatment! Brad B.


K
Kyla
7/7/2020
I am leaving a terrible review as this is the third time I’ve called specifically to have our trees sprayed and each time being told how sorry they were and they’d reschedule and get it corrected. Today the technician who was very nice once again stated he didn’t have the supplies to spray the trees which is why we called. This is very frustrating as I watch my trees die from bag worms. Why have a pest service if they can’t help when called. This makes me want to change companies as the quality of services continues to decline.


A
Alina m
7/7/2020
He was very nice, helpful and very thorough. He got into every nook and cranny.


D
Dixie T
7/7/2020
Courteous and efficient service as usual! A beetle promptly surrendered on my step immediately following completed service.


Annette R
7/7/2020
you did not do service on myproperty you should be fired immediately


gretaerhardt
7/7/2020
Yesterday was a bit of a challenge at my house - with the pandemic everything has to occur outside, and the neighborhood kids find my yard the most interesting. Your technician, Damon Batts, showed up in the middle of chaos, and was friendly, professional, and thorough, navigating between construction workers, piles of dirt, 8 kids, and two dogs. I am really pleased with everyone who has come out from Aptive, but wanted you to know what a stellar employee you have in Damon!


fmarkovitz333
7/7/2020
I can’t leave anything more since it was checked off that dewebbing was performed and there are webs all over the place so it was clearly not completed. How can I trust that the area was sprayed and sprayed correctly. I think a partial refund is in place for fraudulent work.


C
Cindy K
7/7/2020
Both Quentin Atkins and his associate were very helpful explaining what they were doing and why. They listened to me about what pests I was seeing and used products for my pest issues. They were professional and on time.



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