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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
V
Vickie H
7/7/2020
Very polite. On time. Professional, a true asset to the company

R
Randy G
7/7/2020
I was on a business call, I was not able to watch all the spraying. I think most of the items agreed to with Tanner were done. Not sure about outer perimeter tic spraying. All in all the work performed looked very thorough and professional

wendykozel
7/7/2020
The technician came to the door greeted u and explained his service he would be performing today. A,so asked what we thought of our pest problem now and how the last visit performed. He then came back to tell us of anything he saw or if we could think of anything else. Explained his service as it pertained the property currently. A lot of care and customer service. Great job!

A
Adrian C
7/7/2020
The technician was very thorough. He was on time and made sure that he explained in detail

D
Dan Y
7/7/2020
Bryan explained the treatment that was completed and what to do if we see additional spiders/ants. He was very professional, courteous and a pleasure to speak with.

Connor P
7/6/2020
Kordelle was quick and effective. Service was good. Unobtrusive as well.

latanzaj
7/6/2020
Curtis was very friendly and knowledgeable of what he was doing. Very professional. Keep up the good work Curtis!!!!!!!

P
Phyllis A
7/6/2020
On time, very pleasant, did a wonderful job. I felt bad it was so darn hot.....thank you

Carla B
7/6/2020
We still have ants and I have sent several requests to have the tech come back to take care of this problem, but nobody has responded.

mbell060
7/6/2020
This was a re-service and most of the original webs are still left. I'm not sure why, when we clearly pointed out the webs that were left after the original service.

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  • Residential and commercial pest control 
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