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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Scott P
7/7/2020
Kendrick was amazing. Very professional and helped treat my specific issues. Thanks again!


J
Jeff
7/7/2020
For our service today, the Technician was efficient and friendly. Thanks for the service.


Allen K
7/7/2020
Done an excellent job! His trainee was also very attentive and polite


B
Bobby A
7/7/2020
ZERO STARS, the worse piece mess service I ever received in my 65 years. Show up at my door without calling to say on my way. The UDA is in a Pandemic, no face mask no shoe over, I had to touch his phone to see a contract and sign, he did not keep his distance, and the service took him 5 minutes. This company get minus 5 stars and will add to social media.


Lydia S
7/7/2020
I am a new customer and I want to say that the service I received from Mr. Noe Medrano was outstanding. He explained everything in great detail, made me feel comfortable, and gave me great customer service (something you don't see anymore). I would appreciate it if Mr. Medrano could continue to be my pest guy for future visits. Thank you for your committed service.


Brian W
7/7/2020
Typically I give the guys who come here 5 Stars *****. Today, not so much as they left our back gate open and our 3 Labs (who we keep in the house when they are here) got out! One was a 9 week old puppy! NOT GOOD! :(


J
John
7/7/2020
Michael was polite, efficient and very helpful when it came to any questions we had. He was careful when he sprayed around the interior of the house to make sure that our cat would not be affected. He pointed out a couple of areas where ants might be getting in the house and suggest how we might block them with caulk to seal the cracks.


drjoshflowers
7/7/2020
The tech showed up at 9pm. He never look up from his phone the time. He never once looked for any sign of pest. The service not worth paying for!


Betty S
7/7/2020
He was very thorough and personal. Saw things we didn't call about that needed to be taken care of and took care of them. Thanks


Linda W
7/7/2020
Very nice and great Communication and thorough . Prompt helpful courteous and very Caring for his customers.



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