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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Beth C
7/7/2020
Very friendly, explained the service, and reminded me that I can have the property re-treated for no additional cost if needed since today was so rainy. Andrew W. offered to treat the inside of the garage as well (I declined), but I appreciated that he asked!


L
Larry W
7/7/2020
We requested inside service and took our dogs to a neighbors house. The service person did not ring the doorbell to let us know he was here. Supposedly did outside service but we did not see him. Very disappointed. I thought your agents called before coming but they should at least knock. Called 2 hours ago and spoke with rep who could not reach the agent. Said someone would contact me regarding the issue. No call back yet. Very poor service!!


B
Brenda L
7/7/2020
Donnelle was very courteous and professional while spraying the house and reminded us to call if we have any more bugs.


P
Peter
7/7/2020
Brandt was knowledgeable and courteous. He was very thorough and did an excellent job!!


T
T L
7/7/2020
Eric Dawes was very informative and located a few bee hives and nests in which he rid of. Very friendly and did a great job even when the outdoor weather was extremely hot outside. He’s one of my favorite that has treated my house.


J
Jack C
7/7/2020
Your Technician Jennifer Oxley recently made a service call to my home and I feel absolutely compelled to let you know how thorough and professional Ms. Oxley was. She must have made around 4 trips around the entire perimeter of my house and then even covered the perimeter of my driveway. She also used an extended dust mop looking tool to treat all my windows. I have never seen your people do this. The usual application takes approx. 10 minutes but Ms. Oxley worked quickly and efficiently for over 20 minutes. I believe you are quite fortunate to have this person on your staff. She clearly possesses a very strong work ethic. Thanks, Jack Minner


K
Kevin M
7/7/2020
Karlin and Mark were courteous and professional. They deserve the $5 bonus because they needed to service the inside of our house. In this time of Covid, they are risking their good health for customer satisfaction. We appreciate them.


Heidi M
7/7/2020
Always so professional and friendly when Quentin is there to service our home.


Lucius V
7/7/2020
Adrian is very professional and knowledgeable of the product that he isusong


Sharon Z
7/7/2020
Technician came and notified us he was here. Sprayed outside and never came in. I had to call to reschedule someone else to come out. I hope they do not charge me until they come out. Thinking this might be the last time as y’all have not done a very good job lately.



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