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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
D
Dave T
7/7/2020
Miles did a wonderful job. Everything was done outside. He let us know when he started and completed the job quickly.

C
Cheryl
7/7/2020
Thank you Daniel for coming all the way to our house. It was a pleasure opening the door and seeing the green uniform. I appreciate you walking me through the process and making sure to note if I do see an influx of critters that's to be expected after the initial treatment. Thanks again for your services..

J
Jim S
7/7/2020
Kyle did a great job, very thorough and professional. He contacted me before his arrival, and gave me an ETA. Ince he arrived, I asked him include the garage in the service, which he gladly accomplished. I am very happy with Aptive's service.

carlsondraftingservice
7/7/2020
Explained everything very well and told me things to keep an eye on. Very polite and ring the doorbell before he started, which i like very much.

K
Kimberly B
7/7/2020
Dominique was extremely courteous. He had not received the note that I made a special request to have the inside treated but he was so professional and said just show me where you need treatment. He didn't miss a beat. I really appreciated it.

miner556b
7/7/2020
Collin was great....He did a through job! He was responsive to my questions.

J
Jeremyfarrell
7/7/2020
Dartagnon did a very thorough job. He let me know what he was doing, and was very polite!

eileen.hable
7/7/2020
Eric was very friendly and got rid of a large hornet nest for us. He did a great job!

Brian H
7/7/2020
Nicola did an excellent job with our quarterly service. He was attentive to the details that were provided. Nicola went above and beyond in providing outstanding service.

Nancy K
7/7/2020
I was very pleased with the service today. My service provider was very nice and friendly. I just so happened to have grandchildren over in our swimming pool and he was able to perform his service without any issues. I am very glad I changed to this company from my prior company.

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