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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
J
Jose &
7/8/2020
One of the best technicians we've had. He worked in detail. Will love to have him again.


A
Art
7/8/2020
He was great and detailed with job A phone call before arrival would have been good


sczuhse
7/8/2020
Technician sprayed two dog beds. Is this normal? Also, technician did not spend much time in backyard spraying foundation. Seemed to stand in one area for a few minutes not doing anything.


L
Lotis
7/8/2020
El was great. Very knowledgeable and took care in her work. Easy to communicate with as well.


sdmaria1956
7/8/2020
John was very good at addressing areas where wasps and bees were present. I was going to asking that he spray the ceiling of our garage where another nests was present before he left; but did not get a chance to talk to him.


J
Jeff F
7/8/2020
Nathan was courteous and professional. He made sure we were aware of what he was treating and how. He also was extremely thorough throughout his time at the residence.


P
Paula
7/8/2020
James Bush did a great job. He called ahead of time to let me know he was on his way. He was friendly and professional and explained what he was going to do... and addressed how he would approach solving the issue of my hornets! He checked with me before leaving and was eager to answer any questions or concerns I had.


D
Debra F
7/8/2020
I was not happy in the lack of detail to the ceiling and fixtures in the front of my home with their getting the mess from the bugs


A
Andrea
7/8/2020
The technician explained in detail what he was there to do and was polite.


M
Mike
7/8/2020
There was people inside the house how come no one attempted to Knock on the front door because we have not had our service done inside since April I believe last year is what I was told when I called the customer service down in Washington I maybe wrong so I really needs to be a better way of communicating with the customer This falls on the company not on the tech because I own seven homes and the company calls and sends me text messages saying how to track where the tech is arm arm I was never there so it would be a lie if I rated the check but I’m extremely extremely disappointed with this companyYou guys did the beat and switch on me you sent out a young girl that promised me the wo...Read More



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