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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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R
Ruth G
7/10/2020
My technician was very friendly and helpful. She made sure that any questions were answered and that I understood what she was going to do. There was a storm coming and got a heavy rain but she stayed until the job was complete.


D
Dora B
7/10/2020
Was supposed to have new rodent bait traps/existing bait traps refilled. The tech was not told about it so had no bait traps. Waiting for someone to contact me about when they will be out to take care of the rodent bait traps.


N
nancy m
7/10/2020
I feel you need to come back and complete what was promised. The spider webs were not cleaned from eves or even front door. I didn't see spraying done in garage and the back yard boundary (a white fence)was not sprayed. I will say the ant issues has improved though


craftgma09
7/10/2020
The flee & tic treatment was done, need a re visit. Nice young man He forgot to leave ant traps & did not brush around front door. I asked about flying “no see-ums” tech did not know. Did some research & ???? They are fungus gnats??? Do you know anything about them? How to get rid of? What causes them? I tossed my one & only plant. I don’t have food lying around.


Joanna C
7/10/2020
i do not know how long the service was but it didn't even last for 15 mins... didn't see him go to the back yard to spray the same way the first service was and i do not know if he checked the box for the rats ... so i am just wondering if how long the service would be and the garage door he didn't even ask me to open it for him to respray it.. please advise if that is suppose to be the 2nd service... thank you and have a great day, he didn't even tell me that he is done like the first service was... so am i expecting too much regarding the service ??? I didn't do out due to my dogs ... then, do i need to watch him to do it again if needed???? please advise... thank you.


dogdad1953
7/10/2020
Ryan was courteous and professional! Please get the $5 incentive to him (the link doesn't work).


J
Jerry G
7/10/2020
He did a good job. Thank you. He was very pleasant and he listened to what I said.


willyboy
7/10/2020
Was happy to have a chance to chat briefly with Brian. He was professional and friendly. In general so far have been very satisfied with the Aptive services. Seems effective and I've no complaints. Keep up the good work...


J
john g
7/10/2020
very good work, was very informative and got me in touch with customer service when i asked... great work


M
Mirna L
7/10/2020
Very nice gentleman very respectful. He was very helpful to answer questions we had.



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