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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Chris B
7/10/2020
Very wonderful personality! Enjoyed talking to him and he listened to my concerns and took action to resolve them. I very much appreciated Damon's professionalism and relaxed manner.

B
Bri
7/10/2020
Tim was great. Very nice & professional. He did a great job.

octavio
7/10/2020
Jemes Frederick was outstanding! He was very courteous and explained everything that he was going to do.

A
Augusto T
7/10/2020
Excellent job on removing the wasp nest.Excellent job on removing the wasp nest.

Shelly M
7/10/2020
Amanda was remarkable with her ability to explain solutions to the problems I explained to her . She was also extremely Caring , polite and knowledgeable . She was friendly and took the time to do an amazing job .

B
Bill T
7/10/2020
Jeremy Carlton was very thorough. He listened to my concerns and implemented a plan to address those concerns.

D
Dora B
7/10/2020
Was supposed to have new rodent bait traps put out and existing rodent bait traps refilled. The tech did not know this had to be done until he got here and was not able to do it. I don’t think it was on the order so it was not his fault. Waiting for someone to contact me about when they can come take care of it.

wigleysbiz
7/10/2020
Mike did a great job and was detail with the service. He took his time and did not rush.

D
Dora B
7/10/2020
Was supposed to have new rodent bait traps put out and existing rodent bait traps refilled. The tech did not know this had to be done until he got here and was not able to do it. Waiting for someone to contact me about when they can come take care of it.

churleyknight
7/10/2020
I do not feel like my concerns were taken seriously. He talked over me and didn't seem interested in my pest service needs.

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