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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Rose M
7/13/2020
Your technician Malik Kyle was fantastic! He was friendly and efficient. I couldn't be happier with his service.


Carrie K
7/13/2020
I saw the tech pull up in front of my house and went to open gates and doors. The statement that he submitted when he charged me says he removed spider webs and such from the eaves, which is hard to do when you text your client and never get out of the car or come to the door. He did try to call and he did text. That was the amount of effort put in. I had to call the office last week because my 30-day follow up was cancelled due to a sick technician. No one followed up and this next visit will be the 3rd attempt to get my house treated for the 2nd time. Leaves a bad taste in your mouth after so many attempts. I'll be cancelling my contract and disputing the credit card charges if t...Read More


Smith T
7/13/2020
Good job , good service. I’m excited to see the change in finding spiders here and there in my home. Also he did a good job fast and good customer service


thundersky369
7/13/2020
Very professional, courteous and caring about our dog not being close to sprayed area. Simply great!!


mmaradiaga89
7/13/2020
I will like to said that the person who came to spray my house Today went above in beyond . He was outstanding and answer all my questions . I am very sorry I don’t remember his name . But Saw his picture in this site .


carher263
7/13/2020
Great service, very professional and courteous. Did a very thorough job. Highly recommend.


Chanel H
7/13/2020
Shannon have great customer service and he did a great job. I'm a very happy customer


Jodi P
7/13/2020
Tank was very qick and efficient!!! He was unaware that I had dogs on premises and ought to have been alerted ahead of time.


E
elisa h
7/13/2020
Jose is punctual and he called and confirm the correct address which is awesome because the address in the system was incorrect.


alexandria110883
7/13/2020
Jeremy was awesome! He even came inside and sprayed for me in the rooms I wanted. Thank you.



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