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FamilyTime Parental Control Apps Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
90 Customer Comments & Reviews - see all comments
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FamilyTime is a Tokyo-based tech company and creator of the parental control app by the same name. FamilyTime features GPS real-time tracking, customizable safe perimeters, an SOS button, app blocking, new contacts alert, a "time bank" that allows children to save phone usage time for later, and speeding alerts. The mobile app has versions for iOS, Android, and Kindle.

How is FamilyTime rated?

Breakdown

3.4/5
Transparency
3.5/5
Multiple OS Monitoring
3.5/5
Unique Features
3.5/5
Ease of Installation/Use

Overall Rating: 3.8 / 5 (Very good)

FamilyTime is loaded with features, some of them quite unique, like alerts for when a teen is speeding, a pick-up button that gives children an easy way to tell parents where they are, and a way to bank phone time for later use. In addition, comprehensive filtering and blocking features enable parents to protect their children and stop them from wandering into dangerous content through search engines. We recommend FamilyTime as a parental control software alternative for anyone who doesn't mind the lack of social media monitoring and the mixed customer feedback.

FamilyTime Features & Services

Features & Services - 4.2 / 5

FamilyTime offers an impressive list of features, including phone scheduling, selective app blocking, and some truly unique services like “SpeedAlert,” which lets parents set a speed limit and alerts them if the teen drives over it. The app is able to filter and block offensive material on the internet, which is a big problem for most parents. Parents can also block content that includes specific keywords. FamilyTime does not feature social media monitoring, however, which is somewhat dissapointing.
Monitoring Categories
Sexual Content
Violence
Gambling
Drugs and Alcohol
Weapons
Hate Sites
All Adult Content
Customizable Filtering
Yes
Usage Control Features
Access Scheduling
App Blocking
Website Blacklisting
Software Blocking
Remote Device Lockdown
Individual App Blocking

Monitoring Method

  • Parent
Monitoring Features
Calls
SMS
Website Browser
Apps
Locator Services
Panic Button/SOS
Geofencing
GPS-Enabled
Tracking
Notifications/Alerts
Text

FamilyTime Pricing & Subscription Model

Pricing & Subscription Model - 3.9 / 5

FamilyTime offers a free version of its app with limited features, and free 3-day trials for its premium plans. The least expensive plan only covers one device, however, so parents planning to monitor more than one child will need to invest a little more.

Plan 1/Price

$27 annually / 1 child

Plan 2/Price

$35 annually / 2 devices

Plan 3/Price

$69 annually / 5 devices
Free Trial
Yes
Number of Devices
One, two or five, depending on the plan.
Auto-Renew
Yes

Subscription Model

Prices range from $27 to $69 per year and are auto-renewed after a free 3-day trial.

FamilyTime Customer Experience

Customer Experience - 3.9 / 5

FamilyTime is not listed with the Better Business Bureau. It is rated by TrustPilot, where it obtained a fairly low (4.9) score based on over four dozen reviews. Although they have received some excellent reviews about their user-friendliness and tracking features, negative reviews mention problems with billing practices and how easy it was for kids to uninstall the app.
Year Founded
2014
Trustpilot Rating
4.9 out of 10
Date Collected
2018-04-17
Platforms and Devices
Mobile
iOS
Android
Contact Method
Email
Phone
Live Chat
Customer Service Hours
Support hours are unspecified.

Company Profile

Full Name
FamilyTime Parental Control Apps
Company Website
Headquarters
Tokyo, Japan

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90 Customer Comments & Reviews

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Luca S
5/31/2019
This app is completely useless, because it's too easy to uninstall. It took 2 days to my daughter to learn how to uninstall it; she is 13 and she is no russian hacker. What's the point of a parental control app that gets uninstalled so easily? Support really answers 24/7 but the quality of the support is really poor and they never solved my issues. I canceled my premium subscription and asked for a refund, which they granted me, but I never saw a penny. In the last 3 months I have been writing to them every 2 or 3 days and they keep telling me that my refund is in the last stage of the process. This is going on for 3 months now... and I feel they are making fun of me. They refused to... Read More


shannon.panora
5/28/2019
I really wanted to love this app. The app blocking doesn't allow for allowing some apps (Google Classroom, Slides, Docs) during downtime during the school day so either I prevented school work from being done or he had a free for all for his games. The geo fencing was great until it started notifying me of each location (3) every 5-6 minutes. I deleted the notifications, turned off geo-fencing, reached out to customer support, even removed his device and readded it to the parent account. All to no avail and customer service was not responsive at all.


Randy D
5/22/2019
Used the app for a year and cancelled service the day renewal came up and charged me for the full renewal price after cancelling it. Seems like a full credit was in order. Randy Carrollton, Texas


B
Bravo
5/14/2019
App is completely useless and is disabled on my child's phone every couple of days. I have sent complaints about my issues dozens of times and they keep asking me to re-download the software and re-configure my child's account again and again and then the app disappears from my child's phone again! Their customer service is horrendous. Do not buy this app!!!


Joe B
5/10/2019
It's a scam. Do not purchase this app/service. They claim to provide a report to show all text messages. This report is a failure. It only shows old messages and misses most outgoing ones. Every attempt to get the company to correct the issue has failed. With that we asked for cancellation and refund. They agreed to cancel, but denied refund. Taking someone's money without providing the promised product or service in return equates to thievery.


carapelhotori
4/27/2019
Superb App for Parents I m working mom and have lot of difficulties to take control over my kids but Familytime app helps me to get updated with my kids activities. I can ckeck their location history, text messages and control their mobile screens. Superb Parental control app!!!


Muhammad M
4/26/2019
Very good and reliable I love this application and also his customer support chat feature. keep it up, guys :)


S
Saqlainmughal
4/26/2019
Best app that not only provides app blocking and screen time controls but also monitoring of texts, calls, location, internet filters, app usage and much more. Online support is quick to resolve your issues anytime.


amandalacourtenay
4/26/2019
Actually, I'm using this application and the reason for giving 5 stars is that I've got its customer support very good.


A
Ale B
4/25/2019
I signed up for FamilyTime in January based on some of the reviews I saw online but I guess these good reviews were posted by the employees. First of all, I signed up for a trial and from the first day, the app did not work properly so I cancelled my trial. Well, the company still went ahead and billed me for, basically nothing. I have been going back and forth with them since then and they still cannot give me my refund. They keep putting it off and I don't know when I'll get it, but I will not give up. This company is a complete joke. They claim their functionality is amazing and the app does nothing close to what they claim. Their customer support is very bad too - not even a phone... Read More



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  • Scheduling and blocking services
  • "Time Bank" and "Fun Time" features
  • Geo-fencing alerts parents if kids leave safe zones
  • SOS/Panic button transmits child's location instantly
  • Speed Alert feature notifies parents when their teen is driving over speed limit