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FamilyTime Parental Control Apps Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
90 Customer Comments & Reviews - see all comments
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FamilyTime is a Tokyo-based tech company and creator of the parental control app by the same name. FamilyTime features GPS real-time tracking, customizable safe perimeters, an SOS button, app blocking, new contacts alert, a "time bank" that allows children to save phone usage time for later, and speeding alerts. The mobile app has versions for iOS, Android, and Kindle.

How is FamilyTime rated?

Breakdown

3.4/5
Transparency
3.5/5
Multiple OS Monitoring
3.5/5
Unique Features
3.5/5
Ease of Installation/Use

Overall Rating: 3.8 / 5 (Very good)

FamilyTime is loaded with features, some of them quite unique, like alerts for when a teen is speeding, a pick-up button that gives children an easy way to tell parents where they are, and a way to bank phone time for later use. In addition, comprehensive filtering and blocking features enable parents to protect their children and stop them from wandering into dangerous content through search engines. We recommend FamilyTime as a parental control software alternative for anyone who doesn't mind the lack of social media monitoring and the mixed customer feedback.

FamilyTime Features & Services

Features & Services - 4.2 / 5

FamilyTime offers an impressive list of features, including phone scheduling, selective app blocking, and some truly unique services like “SpeedAlert,” which lets parents set a speed limit and alerts them if the teen drives over it. The app is able to filter and block offensive material on the internet, which is a big problem for most parents. Parents can also block content that includes specific keywords. FamilyTime does not feature social media monitoring, however, which is somewhat dissapointing.
Monitoring Categories
Sexual Content
Violence
Gambling
Drugs and Alcohol
Weapons
Hate Sites
All Adult Content
Customizable Filtering
Yes
Usage Control Features
Access Scheduling
App Blocking
Website Blacklisting
Software Blocking
Remote Device Lockdown
Individual App Blocking

Monitoring Method

  • Parent
Monitoring Features
Calls
SMS
Website Browser
Apps
Locator Services
Panic Button/SOS
Geofencing
GPS-Enabled
Tracking
Notifications/Alerts
Text

FamilyTime Pricing & Subscription Model

Pricing & Subscription Model - 3.9 / 5

FamilyTime offers a free version of its app with limited features, and free 3-day trials for its premium plans. The least expensive plan only covers one device, however, so parents planning to monitor more than one child will need to invest a little more.

Plan 1/Price

$27 annually / 1 child

Plan 2/Price

$35 annually / 2 devices

Plan 3/Price

$69 annually / 5 devices
Free Trial
Yes
Number of Devices
One, two or five, depending on the plan.
Auto-Renew
Yes

Subscription Model

Prices range from $27 to $69 per year and are auto-renewed after a free 3-day trial.

FamilyTime Customer Experience

Customer Experience - 3.9 / 5

FamilyTime is not listed with the Better Business Bureau. It is rated by TrustPilot, where it obtained a fairly low (4.9) score based on over four dozen reviews. Although they have received some excellent reviews about their user-friendliness and tracking features, negative reviews mention problems with billing practices and how easy it was for kids to uninstall the app.
Year Founded
2014
Trustpilot Rating
4.9 out of 10
Date Collected
2018-04-17
Platforms and Devices
Mobile
iOS
Android
Contact Method
Email
Phone
Live Chat
Customer Service Hours
Support hours are unspecified.

Company Profile

Full Name
FamilyTime Parental Control Apps
Company Website
Headquarters
Tokyo, Japan

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90 Customer Comments & Reviews

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K
KV
3/31/2024
DON'T FALL FOR THE "FREE TRIAL" It's BS! Signed up for a free trial, was told credit card WOULD NOT be charged until trial ended. However, card was charged immediately. When I attempted to download the app, I discovered it was a scam. Within an hour, I cancelled the free trial and adamantly stated NOT to charge my card. Was told "Don't worry, your card will not be charged." However, it already was. I expressed my displeasure at having my card charged and was told they had "already notified billing" and a refund would be processed. Ironically, the same "sales" associates were also the billing department (same names). I was passed off between Marc Jaeger and Olivia Anderson, each seeming... Read More


mutantgoat
5/2/2023
Warning do not waste your money! I worked with their support for over a month and could not get it to work. The only way to talk to billing is through email. I was told that I would get a refund and 5 months later still have not gotten one. The emails always read “Our billing department is currently processing your refund issue.” I have worked as an IT engineer 30 years and this is the worst software company I have worked with. Do not use FamilyTime and save yourself time, money, and headaches.


C
christina k
9/8/2021
DOESN'T WORK AND WON'T REFUND. Read that it works between parent's Droid and child's I-phone. None of the functions the app provides are displayed...specifically monitoring messages. The reports list nothing, just say the log isn't available. While traveling with my child the locator didn't update and had their phone location several states away. I requested a refund and was told it would take 15-21 working days...after a handful of follow up emails with this company past this period I still haven't received a refund...2 1/2 months later. I've been strung along and told "not to worry about it".


arucam10
8/14/2021
scam, fraud, they charge you and the app does not work! called customer service they will tell you to install and reinstall, then they will tell you "You should have cancelled within the 3 day refund window. I am tech savy and this app is junk! Not sure how they have sooooo many great reviews.


camorrison1234
5/7/2021
This is a scam and fraud. Charge just showed up in my account and after some research I found an email address. I contacted them and after 4 days of total denial of the charges I went to my bank and cancelled my card to prevent further charges. RUN!!!


miesha.freeman
4/8/2021
This app does NOT work well on ios devices. You don't get all the features that you get if using an android device. I was not able to find the differences anywhere on their website but was told by an customer service rep when I reached out to get help. I do not recommend if you have an ios device that you want to monitor.


ballsyjohn
4/5/2021
This app is not as advertised, the features don’t work if you have IOS & Android. I asked to cancel my membership & that has been a HUGH undertaking. I found the app to be super basic & useless & a complete pain to cancel. AVOID


L
lyndsey g
9/28/2020
I recently downloaded Family Time based on y'alls recommendation, the price and the quick customer service. I had some additional questions prior to purchasing the app and they were very helpful. However once I had everything downloaded and ready to go I realized that this app is not what you say it is. If you have 2 different operating systems this app does NOT work properly as advertised. Also, the ability to set timers or block certain apps (which is a must have feature for me) is NOT available on IOS. This app seems very basic and should be free in my opinion. I have contacted customer service for a refund.


karenfitzsimmons74
9/8/2020
I was disappointed in this app. Features you would want to try out during the 3-day trial were not available. Then, to get those features, you need to purchase an annual plan. When you start to sign up, they immediately offer you a discount, which if you take and sign up with, you cannot be refunded if there is an issue. I had multiple issues trying to set up the app to monitor my children's app usage, and the customer service rep on the chat asked me to remove apps on my devices and delve into the background of my device that I was not comfortable doing. This should have been MUCH easier to configure.


R
Robert G
9/2/2020
Took a few minutes form welcome to customer support until actual contact was established. Once started, all questions answered fully and quickly. Links were expeditiously provided to take care of my concerns. Thanks go out to Rick for providing top notch service.



Our Partner
  • Scheduling and blocking services
  • "Time Bank" and "Fun Time" features
  • Geo-fencing alerts parents if kids leave safe zones
  • SOS/Panic button transmits child's location instantly
  • Speed Alert feature notifies parents when their teen is driving over speed limit