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Moving Nation Company Review

58 Customer Comments & Reviews - see all comments
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A relative newcomer to the moving industry, Moving Nation is a domestic transport company that specializes in long-distance moving and corporate relocation. It also offers packing services, short- and long-term storage options. Consumers can request free, no-hassle, customizable quotes either online or via Moving Nation's customer hotline.

How is Moving Nation rated?

Breakdown

4.5/5
Services Offered
4.5/5
Coverage Area / Company Type
4.5/5
Reputation

Overall Rating: 4.4 / 5 (Excellent)

Established in 2012, Moving Nation is a transport, packing, and storage company that services the continental U.S. for household moves or corporate relocations. The company offers an array of moving options that span from simple short-term storage solutions to complex, long-distance moves. Through their website, Moving Nation proclaims that its professional staff, including coordinators and movers, provide the required assistance for each customer's specific needs through their array of customizable features. The company does not have a large online presence, it has a no-frills website with little information regarding their operations, but the few reviews that are available are universally positive. In addition, it advertises predictable pricing, meaning that customers are not saddled with surprise costs after they provide their services. The company is licensed for interstate commerce by the Department of Transportation, providing the necessary authorizations to conduct business anywhere in the U.S.

Services

Service Offerings
Residential
Corporate
Distance Offerings
Local
Interstate
Additional Services
Storage
Packing & Unpacking
Online Tracking

Services Offered - 4.5 / 5

Moving Nation provides local and long-distance moving services for residential or corporate customers. It also provides two types of storage solutions: a short-term option of up to 30 days while you complete your move and settle in, or a long-term plan to store your valuables in a secure and customizable vault. Additionally, Moving Nation offers several packing alternatives depending on your particular needs: full-service packing, fragile-only packing, or self-packing assistance. This guarantees that a customer's preferred method is used to handle their valuables before the move. Although prices are not advertised on Moving Nation's website, it gives customer's the option to request an online quote or to call one of their customer service representatives to receive assistance.

Reputation

2017 Complaints
0
2016 Complaints
0
BBB Rating
A+
Number of BBB Positive Reviews
5
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
0
Trust Pilot Rating
8.6 out of 10
Year Founded
2012
Date Collected
2019-03-07

Reputation - 4.5 / 5

Although Moving Nation was established rather recently, it currently enjoys a favorable reputation in terms of customer satisfaction. Online reviews are not numerous but are overwhelmingly positive in both the Better Business Bureau (BBB) and Trust Pilot websites, and the company also received sparkling grades from each institution. Coupled with the glowing reviews emphasizing the company's professionalism and efficiency, they have no outstanding or filed complaints, either. Their website does not offer much in the way of online resources or tools, but they do offer basic tips to prepare for a move and packing valuables. Moving Nation does provide customers with a dedicated customer service hotline during regular business hours, and free online quotes.

Fleet Details

Number of Drivers
18
Fleet Size
12
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
2303682
MC License Number
888114

Fleet - 4.5 / 5

There is little information online regarding Moving Nation's drivers and fleet. However, they are licensed by the U.S. Department of Transportation (DOT) and are certified with a Motor Carrier (MC) number, with some company details available through the DOT's website.

Contact & Additional Info

Homepage URL
Company Phone
(470) 280-6500
Headquarters Address
320 W Lanier Avenue #200, Fayetteville, GA, 30214

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58 Customer Comments & Reviews

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msashleywallace
7/16/2020
STAY AWAY FROM THIS COMPANY!! BEWARE!! We did a long distance move from west coast to the east coast. The interaction you have with this company will start off good. But it will quickly decline from the initial low estimate they give you to sign up with them. Not only did we have problems with overcharges, but a hugee delivery delay, new day-of-move charges, charges for tape (that is supposed to be included) and emotional abuse from a manager (Nadine) and a representative (Lisa). They don't answer the phone, they took 3 weeks to get us a manager and I have 17 emails with a manager who didn't try to deescalate the situation at all, or help. We were not allowed to read the contract we... Read More


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Alexandra T
7/15/2020
Moving Nation understands how stressful moving time is for most people and their assistance during our move made a chaotic and confusing time much more bearable. For that, they have my strongest recommendation. My story: A good promotion uprooted me from Kansas where I have lived for 17 years and plonked me down in California, which I haven’t even visited before. But to complicate matters, I was required to turn up within 2 weeks. Fortunately, Moving Nation empathized with my situation and gave me a massive discount on a piggyback move within the window I had to travel. Once they came into the picture, everything just fell into place. I arrived ahead of time to take over the manager’s... Read More


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Zoe R
7/13/2020
Very reliable company that puts a lot of emphasis on communication with customers. All my calls were promptly answered and the people from their office are able to give you crucial information when you ask. There is no beating about the bush when it comes to questions of cost – Moving Nation is definitely not the cheapest option out there but they are completely transparent with their cost calculation and stick to their quotes. I have used several moving companies around the company (this time, I was moving from Texas to new jersey) but never had a better experience than this one.


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Julia T
6/26/2020
What I liked most about hiring Moving Nation was that the movers did not waste any time. They knew what they had to do and got right on it. That was the same for the loading and the delivery - both times they managed to finish the job ahead of time. This is the kind of service that you don’t mind paying for. In terms of paying, just be mindful that they are slightly more costly than many of the other companies. If you are looking to save money but risk amateurs handling your prized possessions, that’s your call. Personally, I prefer to spend a little bit extra if I get service that I can appreciate and that was the case here. The movers and the customer support are better than the cheaper... Read More


allisonbeverly94
6/25/2020
Terrible is an understatement ! I called the night before to confirm. Didn't show up! They literally stiffed me on moving day! Sent guys with NO truck, and NO packing material, NO uniforms, NO business cards, NO ID, who offered to buy their own packing material right then and have ME rent a U- Haul .. if I would have wanted to rent my own U-Haul truck, I wouldn't have hired a moving company. Can you say SCAM??? When I went outside to tell the guys I couldn't get a hold of the company, they were gone. The office hung up on me 5 times when I called customer service, left me on hold multiple times and I called the salesperson over 20 times from 3 different phones.. I cant believe they have 4... Read More


nicoleellsworth00
6/23/2020
My mom has been waiting 3 weeks for her things. She has been told that they are not sure when she will receive them and they are at their furthest deadline to deliver. No talk of recourse or ammendment on their end. Yelp has a dozen negative review for this company and from the looks of the comments here, they are mostly negative with the same complaints over and over. I do not understand where the 4.5 rating is coming from or why the report above shows no complaints. Where is the report for 2018, 2019 and 2020?


Andrew W
6/3/2020
Hello dear reader, I pray listen well – and bear ye witness to my tale of woe; of movers whose help was a living hell, and for whom there is no rating too low. My ask was simply to just use one truck, and to this one request they did agree. But once cash changed hands, I was out of luck; instead of one truck, they would now use three. I wish this lie would also be the last, But beyond lying, they also weren’t fast. I called to complain, three trucks would not do. “Too bad,” they said, “you signed and you agreed.” What their salesman said mattered not, I knew, Phone conversations leave nothing to read. Lo, they did say they recorded all calls! So I bid them play our... Read More


janetalton11
6/1/2020
We had a very bad experience with this company. Driver was rude and refused to help packers. Two packers got into a fight in my driveway and both walked off the job. Took 5 days to pack the house because of lack of help. Promised me the world and we got over charged, items packed that were not supposed to be shipped, and some were broken when they arrived. The driver called them junk and that he would not even move them to proper room. This was antique wardrobe and a Lladro statuette. Not junk. Only one person in the crew could speak English, they spoke Russian. Our three day job turned into a an eight day nightmare. Don't trust this company when they say they have their own... Read More


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Lucie
3/11/2020
If you want a guarantee not to be scammed when you are moving, the quick and simple solution is to just put your faith in the fantastic team at Moving Nation. From the movers to the sales managers to the admin people, everyone is on the ball and knows their role. The movers even turned up early for the move and finished ahead of time which I have personally never seen in so many years of moving. Also, they were careful all the way through, which was tough considering they had 5 bedrooms to get through and then move it all to TX.


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Nguyet
1/14/2020
This is a company that deserves an award for how well they do their job. The good movers aside, the customer service and admin team is as professional as you would expect in a large multinational corporation – always prompt with their answers, tell you if they don’t know something but make sure that they find the info for you later. I have had some testy exchanges with other moving companies but I don’t think Moving Nation ever manages to make customers angry. I recommend this company highly.



Top Rated
Our Partner
  • $400 discount for interstate moves
  • Specialized in long-distance moving services in the continental US*
  • 30 days of free storage with free re-delivery
  • 10% early reservation discounts (30 days advance notice)
  • Discounts available for AARP, AAA, military and students
*excluding Alaska and Hawaii