We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more

Big Ben's Moving & Storage Moving Companies Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
53 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Big Ben's Moving & Storage is a veteran-owned and operated moving company based in Van Nuys, California. It provides local and long-distance moving and storage services for residential and commercial clients.

How is Big Ben's Moving & Storage rated?

Breakdown

4.0/5
Services Offered
4.0/5
Coverage Area / Company Type
4.0/5
Reputation

Overall Rating: 3.9 / 5 (Very good)

Big Ben's Moving & Storage performs residential and commercial moves all across the country. It has had its hiccups with appropriate licensure in the past, but it appears to have moved past this and most of its customer reviews are positive. If you have any questions or concerns about its moving services, you can always give them a call or fill out the online form for a no-obligation quote and then decide whether it's the right moving company for you.

Services

Service Offerings
Residential
Corporate
Auto
Distance Offerings
Local
Interstate
Additional Services
Storage and re-delivery
Packing & Unpacking
Quote Options
Online
Phone
In-person

Services Offered - 4 / 5

Big Ben's Moving & Storage assists with local and long-distance residential and corporate moves. It can also move your vehicle and assist with packing, storage, and unpacking during your move. Moving and storage are pretty typical services offered by moving companies, but they don't all assist with packing and unpacking, so Big Ben's is worth moving up on your list if you want a company that takes care of all of the details for you. You can get a quote for your move by calling the company or filling out the online quote form and waiting for a representative to contact you. Residents who live in the Los Angeles area are also eligible for in-home estimates.

Reputation

2017 Complaints
0
2016 Complaints
0
BBB Rating
A+
Number of BBB Positive Reviews
6
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
0
Year Founded
2014
Date Collected
2020-04-07

Reputation - 4 / 5

Most of the reviews of Big Ben's Moving & Storage are positive, which isn't always the case with moving companies. But in the interest of full disclosure, we did discover that the Department of Transportation has revoked Big Ben's license twice in the past. However, the company appears to have remedied its problem and at the time of writing this review, it has all of the proper licenses and has regained its A+ rating with the Better Business Bureau.

Fleet Details

Number of Drivers
29
Fleet Size
26
Number of Trailers
25
Number of Tractors
1
Department of Transportation License Number
2564827
MC License Number
895469

Fleet - 4 / 5

Big Ben's Moving & Service doesn't have an especially large fleet, but it aims to make up for that with its customer service. The company was founded by a veteran and aims to hire primarily veterans who are trained to move your belongings safely and work together as a team. If you have any questions about its fleet or service or you have any special requests you need accommodated, you can contact Big Ben's Moving & Service by phone or online to discuss your options.

Contact & Additional Info

Homepage URL
Company Phone
(800) 618-7514
Headquarters Address
7100 Hayvenhurst Ave., Unit 325, Van Nuys, CA, 91406

Leave a comment for Big Ben's Moving & Storage Moving Companies
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

53 Customer Comments & Reviews

Loading Reviews ...
theverticaleffect
5/19/2020
Three gentlemen moved my home from Philadelphia to Tampa Bay. They were polite when they walked in my place and very respectful of their surroundings. When I realized that I had more pack then I though they were quick to help out. While loading boxes in the truck one of the movers discovered my spare clothes which I totally missed. With zero hesitation said, "sir can I pack this for you". I told him to "yes please!!" he grabbed a box from the truck and put everything inside and even labeled it "winter coats". It was a very nice experience working with these movers all day and getting to know them. I felt much more comfortable within the 15 mins of meeting them than I ever have with any... Read More


Larry W
5/18/2020
Big Ben's gave us one of the best moving experiences we’ve ever had. The whole staff could not have been more professional. They were extremely cost effective with the rate being based on how much we were moving and our destination (NYC). Having no hourly fees was a refreshing feeling. That didn't make the movers work slower though, they were quick and clearly knew what they were doing. As stressful as moving can be, this was the most easy going move I've ever took part in. With the friendly staff, eager movers, and lots of communication we didn't worry much at all during this move. Huge thank you to Big Ben's moving and storage for making it easy!


Max P
5/17/2020
The team that was assigned to our move was outstanding. The entire experience from beginning to end was very organized and every we interacted with was very polite to us. The movers, customer service and the managing expeditor of our move all were great to work with. Our move was from NY to Florida was completed in a day and a half. They took really good care of our stuff and kept us updated while the truck was on the way. The following morning after the move had begun we were updated by the driver that everything was still on schedule for the 2-3pm arrival time. There was never a lack of communication here. With the expense of moving out of state can come a lot of stress but the staff... Read More


Zorella Z
5/15/2020
Last month my family and i had to change homes due to the unfortunate circumstances that we are living in. So we moved west to Los Angeles. A close friend of mine suggested we hire Big Ben's moving and storage because they had a very smooth move. We gave them a call and set it all up, within a week they were packaging and loading all my things. I can tell you it was a very smooth move all my things were as is when they arrived so we were very happy! Thank you


mchoi131
5/15/2020
I used to always think of moving as a hassle. After working with Big Ben's my outlook on moving in general is a bit different. The movers I've used locally in the past only added more stress to the move with fees on top of fees tacked on at the end. Big Ben's was a completely new experience. I knew exactly how much I was going to pay from the start. Not a rounded number or estimate but the actual final total. I also was stuck at my house all day with some huge time window. They said they would arrive between 10 and 11 am. They got to my place at 10:15. This move was without a doubt the most straight forward stress free move I've ever done. Thank you!! Awesome


P
Priscilla
5/13/2020
After looking into several different moving companies we went with these guys. First because they responded quickly with no hassle or weird negotiations, and second because they were available to handle the move in 5 days from when I called. My plan was definitely a bit last minute, thank god it all worked out. The movers were super nice and got everything loaded on the truck so much faster than I was anticipating. They were both fast and affordable. The final total ended being just a bit less than the initial quote when final inventory was made. Not a fan of moving at all but working with this company made everything feel less stressful. I would definitely use them again.


hardrocrotties
5/13/2020
Big Ben's gave us a three man moving team that knocked out a difficult move with no problems. We've previously never moved out of state so things felt much more complex with the distance and pricing. When the movers arrived to our final destination in Boston they went above and beyond to help us get settled. Different than your standard local guys they brought in furniture, unwrapped it and helped us arrange it. Moving furniture around just how you want it can be time consuming and in my opinion annoying. Having 3 guys to help us set things up was the perfect ending to the move. Our money definitely went further here than with any other mover.


Mordi K
5/12/2020
We had a lot to pack and even more to move. The clock was ticking on our lease and we weren't getting very far. So we had Big Ben's moving & storage help with packing and the move. After speaking to a handful of other movers we just felt most confident they were best suited for the job. I use to decide on movers by price but after having some rocky experiences with cheap movers I now look at quality first and price second. Customer service here was great. They followed up with me on the day of the move to confirm the movers were on time and going to show up on the early side of the time window they gave. They also contacted me the day after the move to make sure we had good experience and... Read More


elyalukashova
5/12/2020
Could not have asked for a better outcome. They were in constant communication with us throughout are transition to Chicago. Their rates are very reasonable, especially for the great service we got in return. Movers were all very courteous, friendly, and did a great job of handling our belongings with care. No hidden fees with this company. What you are quoted is what you pay. Rates were all inclusive so there was never any hourly to factor.


Maria M
5/11/2020
Big Ben's moving and storage were great. I thought that the whole process of moving may put us at risk with covid19, but when we got our quote we were assured of our safety with all their cautionary measures. I stayed away while they stored and loaded everything into new boxes, having new ones meant they couldn't be contaminated. No issues at all and I was pleased to have all my things delivered within a week.



Top Rated
Our Partner
  • $400 discount for interstate moves
  • Specialized in long-distance moving services in the continental US*
  • 30 days of free storage with free re-delivery
  • 10% early reservation discounts (30 days advance notice)
  • Discounts available for AARP, AAA, military and students
*excluding Alaska and Hawaii